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Chief of Staff

at TTEC

Posted: 11/19/2020
Job Reference #: 02SKO
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Job Description

We’re TTEC 
TTEC is a leading global Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, the Company's 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.

What you'll be doing 
Looking for a unique experience to work and learn directly alongside TTEC’s Global Operations Leader in a real-world business that is operating in the fastest-growing emerging markets in the world? In this role, you’ll lead initiatives and assist our Global Leader of TTEC’s Engage business unit and the broader executive team on activities and projects throughout the business and around the world. This is a rich and comprehensive development experience that leverages experience in consulting, banking, and/or operations and is a springboard into a variety of roles within the business.  

 

Bring your organizational skills and high energy to assist our Global Operations Leader on strategic projects, initiatives, and organizational development processes. You’ll help manage significant leadership responsibilities and corporate goals.  This role is at the center of a dynamic, growing, multi-business organization and will work on a variety of important and often sensitive projects that require execution by a person with a high level of intelligence, energy to keep up with a fast-paced environment, the ability to manage and switch between many projects/initiatives quickly, and the flexibility to work on a wide variety of assignments that are deemed critically important by the organization.


On a typical day, you’ll: 

  • Develop and implement systems, projects and organization processes to ensure that all follow-up work that emerges from frequent meetings the executive committee is involved with is carried out in a timely way. 
  • Develop detailed work plans, assess project risk factors and suggest alternatives to mitigate or eliminate possible risk within an assigned project.
  • Conduct project status meetings and report project status weekly.
  • Meet with TTEC leadership and company executives to understand and track their progress on key initiatives.
  • Travel globally and participate in meeting with clients, prospective clients, investment banks, analysts and employees at all levels of the business.
  • Assist in preparing for Executive Committee and Board of Directors meetings, and in preparing for his frequent meetings with key leaders to include speech writing, PowerPoint presentations and other communications.
  • Follow disciplined project management standards for new projects and ongoing support to TTEC's executive leadership, including providing project support for critical, large and troubled projects.
  • Own and collaborate on major company projects/initiatives such as the transformation of our operational model in the new virtual environment
  • Aid strategy development for TTEC Engage and assist in product management to include innovation and patent related activities
  • Work across the organization and with each of TTEC’s businesses to constantly innovate and improve the project management methodology as well as the project delivery best practices including processes, tools and techniques of each.

 

Why you? What you bring:
You’ll ideally have a graduate degree (top of class) from a top tier school, strong organizational, computer, strategic and creative skills and be comfortable working with senior executives.  Bring your ambition and voracious appetite for hard work and accelerated learning for this strategic role in our business.  

  • Knowledge of corporate finance and of the capital markets
  • A minimum of 10 years prior work experience in a project management/coordination role working closely with global executives
  • A minimum of 5 years prior work experience in a global capacity
  • Excellent oral, written and interpersonal communication skills
  • Experience in managing multiple projects simultaneously that are 2-3 months in duration
  • Demonstrate strong command of corporate finance in support of the strategic and innovation projects
  • Preparation experience for Board of Director's meetings along with meetings with investment banks is preferred
  • Implementation, software development, and process improvement project experience preferred
  • Superb interpersonal and communications skills
  • Strong knowledge of Microsoft Office applications including Project, Word, Excel and PowerPoint


TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.  We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.  We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.

For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. 

 

 

Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .

 

 

Employment Requirements: TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!