The Salvation Army - Southwest Division

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Divisional Social Service Specialist & PTM Coordinator

at The Salvation Army - Southwest Division

Posted: 9/3/2020
Job Status: Full Time
Keywords: eeo

Job Description

Planning and Implementation

  • Ensure quality of both POH planning & implementation by participation with POH planning & program development at sites.
  • Ensure consistent communication by participating in regularly scheduled conference calls with the Territorial Pathway of Hope Project Manager, local caseworkers, officers, and the DSSS.
  • Ensure consistent internal communication and understanding of program developments by sharing electronic and hard copies of updated information with divisional staff and corps. Additionally, prepare bi-monthly reports on the POH progress and status for POH Project Manager and DSSS.
  • Ensure quality of local data and reporting of information that will support national and territorial POH program outcomes.
  • Ensure relevance and consistency of POH by collaborating with the Project Manager and DSSS with ongoing development of policies and procedures, goals and objectives, and outcome-based measures related to the POH.
  • Ensure relevance of POH approach to funders by keeping current on program funding resources, both public and private, and assist DSSS and Development staff to support local leadership in securing additional localized funding.
  • Assist scaling of POH and learning agenda by collaborating with the POH Project Manager, the DSSS and other organizations for the purposes of further development of the POH model and support kindred projects, as requested and/or assigned.

Evaluation and Outcome Measurement

  • Ensure the accuracy of data entry into the WellSky Community Services database.
  • Oversee annual POH evaluations/outcomes measurement for cluster(s) of corps and complete summary/review report to POH Project Manager and DSSD/DSP.
  • Report any POH implementation challenges and work with the POH Project Manager, and DSSD/DSP to develop an action plan to address program development needs.
  • Maintain the division’s WellSky Community Services database which consolidates program data across units, updating information as needed.
  • Collaborate with POH Project Manager and assist the DSSD/DSP with the development of program specific POH implementation plans as requested and/or assigned.
  • Serve on committees related to case management, emergency assistance and building sufficiency, as requested or appointed.

Education and Training

  • Plan, conduct, and/or participate in Pathway of Hope/WellSky workshops and other training events at the territorial, divisional, and/or local level, as requested or assigned.
  • Assume responsibility to plan, conduct, and/or participate in other social service workshops and staff training events at the territorial, divisional, or local level, as requested or assigned.
  • Maintain a database of personnel who have been trained in Pathway of Hope, updating all information quarterly following Pathway of Hope evaluation reviews of each unit.
  • Provide supervision for social work student interns, as requested or assigned.

Department Support

  • Participate in departmental staff meetings; meet with the POH Project Manager on a regular basis for consultation and project review.
  • Complete monthly itinerary and status reports on activities and projects.
  • Contribute to the development of department reports to administration as requested.
  • Serve on divisional, territorial, or national committees, as requested or assigned.
  • Represent the DSSD/DSP or other department personnel at meetings, hearings, or conferences, as requested or assigned.
  • Other duties as assigned, either verbally or in writing.
  • Maintain accurate, complete and functional files on volunteers related to the PTM program and work with DHQHR to ensure compliance with PTM documents on employees.
  • Review and respond to all NOC’s and work with the Territorial PTM Director, the DSSS & the DDHRM (depending on the circumstance) to coordinate the Divisional response and manage issues brought forth from the NOC.
  • Plan and conduct, at a minimum, quarterly training sessions and policy workshops
  • Update and maintain The Salvation Army Protect the Mission materials, making sure it is in line with State (Arizona, Nevada & New Mexico) and Federal mandates, and is disseminated to the field.
  • Work with the Phoenix Metro Resource Officer as it relates to volunteer criminal background check results on TSA volunteers who work with or near children and/or vulnerable adults. 
  • Verify that criminal background checks are being conducted via the DC's office for all SW Division Officers
  • Travel to Divisional Corps and Units to provide PTM information and training as it relates to youth programs, vulnerable adult programs (as defined in PTM policy), services, and Salvation Army policies & protocols.
  • Schedule, coordinate & conduct annual and bi-annual (dependent on assessed risk level) PTM assessments & corrective measures in conjunction with Territorial standards, which requires extensive travel throughout the Division
  • Write and assist with the creation of protocols for field unit PTM programs
  • Create and distribute monthly PTM newsletter
  • Create and distribute quarterly PTM consultant newsletter
  • Plan and conduct an annual PTM Consultant Retreat/Training
  • Prepare reports as requested as to the status of the program for the DSSS for presentation to the CFC
  • Attend and monitor PTM compliance during Divisional events involving children and/or vulnerable adults
  • Lead or assist, as necessary and assigned with investigating and following through with complaints
  • Provide additional information and assistance to the DSSS as required
  • Other duties as assigned as they relate to the PTM program

Skill / Requirements

  • Required: Master of Social Work (MSW) from an accredited college or university.
  • For an MSW, a minimum of two years of experience in supervision of social service programs providing case management with at-risk, economically and socially vulnerable populations.
  • Demonstrated capacity in building collaborative community service program models.
  • Ability to work with minimal supervision while maintaining a high level of productivity
  • Must be able to create positive working relationships with economically, educationally, & socially diverse populations
  • Familiarity with client databases and computer-generated reports.
  • Demonstrated capacity to teach adults. 
  • Ability to maintain a self-motivated and self-directed schedule, address multiple projects in a timely manner and take projects from beginning through completion.
  • Familiarity with Salvation Army policies and procedures. 
  • Excellent verbal and written communication skills.
  • Computer literate in MS Office software applications.
  • Must be able to pass a criminal background screening.
  • Travel required, including nights and weekends.
  • Must have a valid Arizona DL, with a clean driving record and pass The Salvation Army’s Fleet Safety Training.

Physical Requirements:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation.  A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position.  The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result. 

While performing the duties of this job, the employee is regularly required to walk, stand, climb, balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis.  The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 40 pounds, and occasionally lift and/or move up to 65 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to focus.  The employee must have the ability to operate a telephone, desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.

Important Notes


The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.


Job Summary: The Divisional Social Service Specialist will coordinate both the Pathway of Hope (POH) Program and Protecting the Mission (PTM).  This position has two responsibilities that impact both families and individuals that come into The Salvation Army for services and/or programs.  The Specialist is responsible for supervising and supporting services offered to families through the POH case management approach at identified corps or social services sites. Specialist is responsible to maintain PTM policies and conduct assessments per PTM protocols on all qualifying programs in the Southwest Division. The Divisional Social Service Specialist will work collaboratively with the Territorial Social Services Department and with field units to support implementation of the POH/PTM approach, including staff training/consultation, quality assurance, program evaluation, and outcome reporting.