The Salvation Army - Southwest Division

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Job Details

Case Manager

at The Salvation Army - Southwest Division

Posted: 7/11/2019
Job Status: Full Time

Job Description

  • Interviews clients by phone and in person to determine eligibility for the Phoenix Family Services Emergency Assistance program
  • Submit guarantees to various utility companies
  • Work with landlords to collect and process information for the purpose of rental assistance in an accurate and timely manner
  • Maintain client confidentiality within all aspects of duties relating to the collection and reporting of client-based information
  • Interviews clients to determine their needs and refer them to the appropriate community agencies and services
  • Acts as a liaison between clients, organizations and utility agencies
  • Complete a variety of paperwork accurately and is a timely manner
  • Ability to work within a budget for grant purposes
  • Creates and updates manual or computer database client files while maintaining records required for follow up
  • Encourages clients to utilize community opportunities, resources, and services
  • Keeps current files of social services available to area residents
  • Communicate within the Case Manager team for decision making
  • Maintains regular and reliable attendance
  • Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency and fiscally responsible activity
  • Other duties as assigned by the supervisor as it relates to the position

Skill / Requirements

  • High School Graduate or equivalent
  • Computer literate MS Office Products
  • Excellent verbal and written communication skills
  • General working knowledge of Social Services
  • Good organizational skills
  • Must pass a background check
  • Must have or be able to obtain a Fingerprint clearance card

Important Notes


The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.