Steward Health Care System

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Patient Access Coordinator - Temporary - Per Diem

at Steward Health Care System

Posted: 9/3/2020
Job Status: Contract/Temporary
Job Reference #: 33503
Keywords: office

Job Description

Location: Carney Hospital
Posted Date: 8/6/2020
“Please be advised that this position is temporary and based on the current operational needs of the Steward Health Care/Carney Hospital. Therefore, the duration of this position is subject to the discretion of Steward Health Care / Carney Hospital based on such operational needs.”

POSITION SUMMARY:

Ensures the integrity of all data collected at time of registration to ensure accurate patient identification, help ensure patient safety collects and/or facilitates accurate and timely payment for services provided, and delivers superior customer service to internal and external customers

KEY RESPONSIBILITIES

  • Greets, receives and escorts patients as required and consistent with customer service guidelines
  • Collects and verifies patient demographic, insurance eligibility, and financial information/responsibility and accurately documents in hospital computer system(s)
  • Responsible for consistent and accurate use and execution of department SOP’s (established operating procedures) and supporting tools, software, websites
  • Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects same
  • Screens self pay patients, identifies potential solution(s), and facilitates solution application process (manual and/or electronic) or patient payment as appropriate
  • Interviews patients bedside as needed to facilitate timely and effective solutions (ED only)
  • Assists patients in establishing secured installments plans when applicable
  • Ensures all hospital and regulatory requirements are met (including, but not limited to, signatures, distributing patient rights, health care proxies, HIPAA requirements etc.)
  • Ensures completion of registration paperwork to facilitate efficient patient flow
  • Meets performance standards established by Patient Access leadership, including but not limited to: quality, collections, customer service, screening/solution rates, productivity)
  • Delivers exemplary customer service for patients in accordance with hospital expectations / guidelines
  • Works effectively with patient access peers and other hospital departments

Performs other duties as assigned

REQUIRED KNOWLEDGE & SKILLS:

  • Aptitude for / familiarity with patient access tools, systems, and technologies
  • Excellent customer service/communications skills.
  • Comfortable with collection process
  • Comfortable with securing solutions for uninsured patients
  • Knowledge of Medical Terminology preferred.

Proven ability and/or expressed willingness to work as part of a team

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

  1. Education: High School Diploma or equivalent required.
  2. Experience: 1-2 years experience in a hospital/clinic/physician office or related field. preferred
  3. Certification/Licensure:
  4. Software/Hardware: General comfort with computer systems / software applications

Other:

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!