Steward Health Care System
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at Steward Health Care System
Steward Health Care is the largest private, tax-paying physician-led health care network in the United States. Headquartered in Dallas, Texas, Steward operates 35 hospitals in the United States and the country of Malta that regularly receive top awards for quality and safety. The company employs approximately 42,000 health care professionals. The Steward network includes multiple urgent care centers and skilled nursing facilities, substantial behavioral health services, over 7,900 beds under management, and approximately 2.2 million full risk covered lives through the company's managed care and health insurance services.
Steward Medical Group (SMG), Inc. is Steward's multi-specialty group practice with over 4,500 employees including over 1,800 physicians and advanced practitioners. SMG operates approximately 450 practice locations throughout Massachusetts, Southern New Hampshire, Rhode Island, Pennsylvania, Ohio, Florida, Utah, Arizona, Texas, Louisiana and Arkansas, and provides more than 4 million patient encounters per year.
Under the supervision of the Practice Manager, the Office Coordinator serves as liaison between the physicians, Practice Manager and the office support staff. The Office Coordinator is responsible for assisting the Practice Manager with all day-to-day operational, administrative, and fiscal aspects of the physicians' offices.
• Ensures efficiency and productivity with respect to administrative and clinical functions of the office. Daily monitoring of physician and patient activity in the practice; allocates resources to necessary tasks and set priorities. Reports any problems in this area to the Practice Manager immediately.
• Responsible for accurate registration, scheduling, confirmation, and billing functions
• Answers clinic phones and sends messages to clinic staff/providers as appropriate
• Makes recommendations for improvements/enhancements to registration, scheduling, and billing procedures.
• Manages the oversight and audit of encounter forms for completeness, accuracy, batching, and prompt distribution to billing.
• Responsible for daily oversight and reconciliation of co-payment and cash collection.
• Assists Practice Manager with payroll and payment of Invoices.
• Triages patient complaints for the office, working with appropriate management personnel to resolve issues that arise.
• Responsible for monitoring missing charge reports.
• Oversees ordering all necessary supplies and equipment for the practice.
• Procurement process including; payment requests, on-line supply ordering, and reconciliation of AP payments.
• Under the direction of the Practice Manager, responsible for the training and on-board processing of all new employees.
• Assurance that all "Best Practice" initiatives are followed.
• Maintains patient confidentiality according to Steward Medical Group and hospital standards.
• Strong orientation to patient care in accordance with the Faculty Practice Plan's values.
• Assists with front desk responsibilities if necessary: answering phones and sending messages to clinic staff/providers as appropriate.
• In conjunction with practice manager, orient new staff as appropriate for their roles in the practice. As well as train staff as needed.
• All other duties as assigned.
• Associates or bachelor’s degree preferred, but not required. Relevant work experience may substitute for degree requirements.
• Must have 2-3 years of experience in a healthcare environment.
• Must have excellent written and verbal communication skills.
• Must be able to multi-task and prioritize daily activities.
• Must have a thorough understanding of billing, information systems, and knowledge of medical terminology and HIPAA requirements.
• Experience with electronic medical record systems (Athena preferred).
• Proficiency with computers and window-based products.
• Knowledge of insurance coverage systems, including but not limited to co-payments, referrals, HMO, PPO and capitated products, preferred.
• Ability to analyze operational issues and solve them creatively.