Steward Health Care System

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Communications Dispatcher

at Steward Health Care System

Posted: 9/4/2020
Job Status: On Call
Job Reference #: 27297

Job Description

Location: Carney Hospital
Posted Date: 5/15/2020

Job Description- Switchboard Operator


  • Provides superior customer service to internal and external clients, customers,
  • and patients as referenced in the Service Excellence Standards
  • Skilled utilization of the computerized telephone/paging system (Xtend) (includes data input)
  • Answer, assist and direct a high volume of calls efficiently while communicating clearly, politely and professionally
  • Perform paging/answering services for hospital staff and execute related functions, record coverage status, take messages, update pertinent information, make system changes, maintain telephone logs on telephone/technical/pager and television problems
  • Record and report telephone related problems to the Lead Technician
  • Ability to perform simultaneous tasks and execute appropriate judgment under sometimes hectic and stressful circumstances
  • Capable completion of and utilization of numerous on-call schedules
  • Process calls regarding "Interpreter Services" following established procedures
  • Respond to and process TDD calls
  • Recognize system problems, failures and be familiar with "back-up system and the procedural follow-up
  • Work without direct supervision, exert excellent judgment based on sound logic and adhere to hospital and departmental policies and procedures
  • Maintain a professional, pleasant and helpful manner Communicate in a warm and courteous manner
  • Anticipate customer needs and be flexible in responding to them
  • Monitor all alarms and respond/report according to Hospital procedures
  • Performs related duties as needed and assists occasionally in special projects as requested
  • Reports immediately to the Director, any deviation of normal operation
  • Reports immediately to the Director of any unusual occurrences related to patients, staff, general public or self
  • Reports all incidents and/or breaches of procedures to the Director
  • Is accountable for maintaining the confidentiality and security of all Hospital related, staff related and patient related data and information
  • Is accountable for abiding by all relevant Hospital policies and procedures
  • Is accountable for accurately recording/reporting all technical information relative to codes, etc
  • Is accountable for observing all policies and procedures of the department and the Hospital
  • Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment

1 Commits to recognize and respect cultural diversity for all customers (internal and external)

2 Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed

  • Performs other duties as assigned


  • Is accountable for maintaining the confidentiality and security of all Hospital related, staff related and patient related data and information
  • Excellent interpersonal and communications skills
  • Ability to speak clearly and precisely
  • Excellent grammar
  • Flexibility in a fast paced hectic environment
  • Patience under pressure
  • Kindness and sensitivity to all the people we serve


  1. Education: High School Diploma or equivalent
  2. Experience: One year experience in a business or medical related field with heavy telephone usage Ideally will have performed telephone operator or call center duties Customer service experience a must
  3. Certification/Licensure: None
  4. Software/Hardware: None
  5. Other: None

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!