Presbyterian Healthcare Services

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at Presbyterian Healthcare Services

Posted: 9/2/2020
Job Reference #: 15535

Job Description

Requisition ID
Patient Registration and Supp
Default: Location : City
Location : Name
Presbyterian Hospital
Default: Location : State/Province (Full Name)
New Mexico


Job Description
Type of Opportunity: Full Time
FTE: 1.000000
Exempt: No
Work Schedule: Weekday Schedule Monday-Friday

Provides exceptional patient experience for each patient case. Accuracy in scheduling is paramount in performance. Ability to schedule complex surgical procedures (et. al. total joint replacement, complex cardio-thoracic procedures, etc.). 100% validation prior authorizations/certifications/referrals are in place PRIOR to procedure. Perform non-clinical pre-surgery patient and family education. Coordinate admission paperwork when applicable. From pre-determined surgeon instruction, schedule pre-operative tests required. From pre-determine surgeon instruction, determine personnel/equipment required and communicate to OR. Schedule equipment representatives and proctors as required. Other duties as assigned (et al training/mentoring Scheduling Services II Associates )


Customer Service and Caring Practices:
*Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
*Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times
*Ability to manage conflict and appropriately request the help of a supervisor when needed
*Round with patients waiting to insure their comfort and to inform of delays when applicable
Encounter Components:
*Performs the patient scheduling process and validates accurate patient demographics
*Guide informed dialogue with patients and patients representatives regarding in-network coverages (respecting CDS and RDS guidelines)
*Set patient expectations regarding Prior Authorization, Referrals and out of pocket expenses
*Meet 1 on 1 with patient to schedule complex invasive procedures in or out patient
*May be scheduling total joint cases.
*May be required to complete the required pre op and post op surveys for total joint cases.
*May be required to accurately manage the providers block time in the OR.
*Arrange device reps and proctors to be on-site as required
*Collaborate with blood bank
*Advised patient and patient families of non-clinical instruction
*Develop and maintain a positive relationship with OR personnel
*Follow OR protocols for scheduling such as utilizing assigned block time
*Schedule all pre-admit appointments and radiology. Track patient compliance by communication with patient on an on-going basis
Financial Accountabilities:
*Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center
*Validate prior authorization/certification/referral are secured PRIOR to a scheduled procedure or test, alerting stake holders (patient, patient
representative, OR, etc) if a breakdown occurs
Message Management:
*Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in-basket pool to support operational aspects of
patient care.
Medical Record Components:
*Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management
for incoming or outgoing records
Patient Relations
*Comprehend quality service connection to *patient satisfaction and reimbursement
*Participate in metric goals for telephones performance metrics, TSF and abandonment rate when applicable
*Perform confirmation calls when applicable to include directions and instructions as required by the visit type
Patient Safety
*Respond quickly to patients showing distress. Follow guidelines set forth by the Clinic Manger to alert the clinical team. Assist in any manner the
clinic team directs.
*Ensure scheduling area/office, waiting area and walkways are clear of any unnecessary items and are clean and neat.
*Report any concern that may create a safety issue.
*Annual competency completion of Clerical Staff during a Code Blue
Quality Improvement:
*Appointment reminder calls
*Evaluate provider schedules and take appropriate action to ensure accuracy and efficiency per guidelines
*Works with assigned physicians to maximize schedule effectiveness
*Willingness to work in a positive manner to assist in development of new surgical programs
C.A.R.E.S Behaviors:
*Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter.


*A minimum of three years experience as a medical scheduler with experience in complex surgical procedures. *Previous one on one experience with surgeon/s required *Must pass EPIC competency for Registration at completion of Epic Clerical Training class

High School Diploma or GED


Benefits are effective day-one (for .45 FTE and above) and include:

  • Competitive salaries
  • Full medical, dental and vision insurance
  • Flexible spending accounts (FSAs)
  • Free wellness programs
  • Paid time off (PTO)
  • Retirement plans, including matching employer contributions
  • Continuing education and career development opportunities
  • Life insurance and short/long term disability programs

About Us
Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.

Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.

We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

About New Mexico
New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.

Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.

New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.



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