Presbyterian Healthcare Services
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at Presbyterian Healthcare Services
- Requisition ID
- Support Service-Facility
- Default: Location : City
- Location : Name
- Presbyterian Hospital
- Default: Location : State/Province (Full Name)
- New Mexico
Type of Opportunity: Full Time
Work Schedule: Weekend Schedule Friday-Sunday
Manages all activities on Mainstreet. Is responsible for ensuring that all visitors through Mainstreet are greeted in a professional manner, perform service recovery by being a point of contact for customer concerns, provides directions to their Presbyterian Hospital destination, and are informed of services, policies, and information in order to make their visit to the Presbyterian Hospital campus a positive experience.
*Manages the first 5 minutes experience that our customers encounter upon entering Presbyterian Hospital.
*Manages all activities on Mainstreet including but not limited to volunteers, ATM machine, newspapers, museum, and housekeeping/maintenance needs.
*Develops, maintains, and utilizes a daily checklist for the Mainstreet area to ensure cleanliness, appeal, and operational function.
Manages indirectly the activities of the Volunteer staff assigned to the Main Lobby at Presbyterian Hospital. Performs customer training in-services to all new volunteer staff at the Main Lobby desk.
*Ensures direction assistance is provided to visitors through Mainstreet to the desired PH destination.
*Educates visitors on the services available on the Presbyterian Hospital Campus through Mainstreet and rounding programs such as the Medicare Fee-for-Service Rounding on the Skilled Nursing Units
Performs other service quality activities such as Internet card delivery, informational packet delivery (i.e.: Medicare FFS packets to Skilled Nursing patients).
*Provides information as needed from a community perspective to out-of -town visitors.
*Responsible for complaint management program, which includes tracking, monitoring, and reporting visitor complaints through appropriate service recovery mechanism.
*Provides coverage to the Advocate System (complaint management process) during vacations, sick, etc.
*Enforces Presbyterian policies to visitors and coordinates issues that arise with Security personnel.
2-3 years of college level courses and training in customer service. One to three years relevant work experience in a healthcare field or customer service experience. Demonstrated ability to communicate effectively in person to the public. Must be able to work cooperatively with other employees. Bilingual Preferred
Essential: * High School Diploma or GED
Competencies and skills:
* SKILL-Ability to effectively interact with customers to understand their needs and explain data
* SKILL-Microsoft Office
* SKILL-Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies.
* SKILL-Written communication
Benefits are effective day-one (for .45 FTE and above) and include:
- Competitive salaries
- Full medical, dental and vision insurance
- Flexible spending accounts (FSAs)
- Free wellness programs
- Paid time off (PTO)
- Retirement plans, including matching employer contributions
- Continuing education and career development opportunities
- Life insurance and short/long term disability programs
Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.
Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.
We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.
About New Mexico
New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.
Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.
New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.