Mid-State Technical College

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Office Manager

at Mid-State Technical College

Posted: 10/1/2019
Job Reference #: 405
Keywords: operations

Job Description

Position Summary
Oversee front desk operations of the Student Services and Information Center to ensure delivery of exceptional start-to-finish one-stop customer service.

We are hiring for two Office Manager positions, one at our Wisconsin Rapids Campus and one at our Stevens Point Campus.

Duties & Responsibilities
Set the standard to ensure high quality first impression for and exceptional customer service to Mid-State Technical College students and guests.

Supervise, support, and train employees within area of responsibility.

Maintain the office condition, arranging for necessary repairs and organizing office operations and procedures, including incoming and outgoing mail and office supplies.

Respond to a variety of in-person or phone inquiries pertaining to college services making appropriate referrals as needed.

Use in-depth knowledge of college policies and processes to analyze status of student records and answer questions.

Utilize software applications including customer relationship management system, student information system, and learning management system.

Collect tuition and fees and set up payment plans.

Provide administrative support, which may include data entry; creating and maintaining documents and files; scheduling; assisting with registration and advising; generating reports; reporting to regulatory agencies; completing various forms; scheduling, attending, and taking minutes at meetings; and processing billing authorizations, purchasing card statements, and mileage reimbursements.

Perform general office duties, which may include coordinating and maintaining office supplies, copiers, and printers; making room reservations; submitting facilities work requests; distributing mail; and submitting media service requests.

Perform duties to support daily operations of the campus to include maintaining signage and display monitor; maintaining campus calendar; and troubleshooting IT equipment.

Provide backup support to Student Services, which may include assisting with registration and advising; entering inquiries into customer relationship management (CRM) system; assisting students with completing and processing applications; assisting with on-campus events; communicating with students; processing results for transcripts; scheduling appointments; and administering exams.

Provide support for Business Office transactions.

Handle sensitive information in accordance with applicable guidelines and regulations such as counselor notes, social security numbers, financial aid information, and credit card information.

Other duties as assigned.

Qualifications
Associate’s degree in related field required. Equivalent combination of education and Mid-State experience will be considered in lieu of associate’s degree.

Minimum of two years of prior office experience in a setting which utilized current office technology required.

Working knowledge of Windows, Microsoft Office applications, and PeopleSoft applications, or the ability to learn and use PeopleSoft. Proficient in Microsoft Office applications including Excel, Word, and Outlook.

Must possess excellent organizational, interpersonal, and communication skills.

Must possess ability to:

  • Focus and manage individual performance by helping others set performance goals and then, track results and evaluate performance effectiveness.
  • Encourage others to implement better approaches to address problems and opportunities; lead the implementation and acceptance of change within the workplace.
  • Use appropriate methods and a flexible interpersonal style to build, motivate, and guide a cohesive team to complete team goals.
  • Set high goals for personal and group accomplishment; use measurement methods to monitor progress toward goals; tenaciously work to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
  • Maintain effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjust effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
  • Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
  • Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed.
  • Demonstrate a positive attitude and approach toward work.

Must embrace Mid-State’s core values of student centeredness, commitment, accountability, respect, integrity, and exceptional service.

Compensation & Benefits
Compensation is dependent upon experience and qualifications.

Benefits include health, dental, and vision insurance; life insurance; short-term disability; long-term disability; paid time off and holidays; flexible spending account; Wisconsin Retirement System; 403(b) and 457; employee assistance program; educational assistance; and employee wellness program.

How To Apply
To be considered for this position, you must complete an online application.  You should have the following information available when completing an application:

  • Contact information (addresses, phone numbers)
  • Employment History
  • Education
  • Electronic copy of resume and transcripts

Application materials submitted via mail, fax, email, or in-person will not be considered.

Incomplete applications or applications noting "See Resume" will not be considered.

Please note that Mid-State’s main form of communication during the recruitment process is email.  In addition to receiving communications from email addresses with an @mstc.edu domain, you may receive emails from donotreply@invalidemail.com.  Please be sure to watch your inbox as well as junk, spam, and clutter folders.

Continuous recruitment with first review of completed applications starting October 14, 2019.  Applications received on or after October 14th may be considered in a secondary pool.

Equal Opportunity
Mid-State Technical College, an equal opportunity employer and educator, does not discriminate on the basis of race, color, national origin, gender, disability, sexual orientation, or other applicable legislated categories, in its services, employment programs, and/or its educational programs and activities, including but not limited to admission, treatment, and access. Mid-State Technical College provides reasonable accommodations to assist persons with disabilities to access or participate in its programs and activities. The following person has been designated to handle inquiries regarding the nondiscrimination policies: VP-Human Resources, 32nd Street N, Wisconsin Rapids, WI 54494, Phone: 715-422-5325.

Optimize Your Online Application Experience
Below you will find a few technical tips to help ensure a positive and successful online application experience:

  • Be sure to fill in each field in the application.  You will receive an error message at the time of submission and your application will not be submitted if each required field is not filled in.
  • Avoid clicking the back, forward, or refresh buttons while applying.  Doing so will interfere with the submission and may result in data loss.
  • Clear your browser's temporary files/cache and cookies prior to beginning the application.
  • Disable pop-up blockers.
  • Do not bookmark or favorite the application.  Navigate to the careers site each time you wish to access your saved/submitted application.
  • Your application session will remain open for 24 hours assuming you do not close your browser.  To ensure submission, complete the application process within that time frame.
  • The following browsers are currently supported:

Internet Explorer 9, 10, 11
Firefox
Google Chrome
Safari

  • The following operating systems are currently supported:

Windows 7 and 8, both 32-bit and 64-bit, as well as Mac OS 10.6 and greater.

If you experience issues in submitting your online application, please contact Human Resources at 715.422.5568.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!