Sagora Senior Living

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Customer Service Coordinator

at Sagora Senior Living

Job Description

Customer Service Coordinator

Department:Administration
Community:Home Office
Location:Fort Worth, TX

The Customer Service Coordinator will be a friendly voice to answer sales calls from future residents and family members, as well as current residents who may be providing a move-out notice. This individual will gather details from the call to coordinate next steps with the appropriate contact. The goal of this position is to quickly build rapport with callers, direct them to the next step of their inquiry, and ensure a quality experience.

Responsibilities:  

  • Customer Service Coordinator will be responsible for the intake of all prospective resident calls and move-out notices/requests for all Sagora communities via phone
  • Gather information from the caller to pass along to the appropriate community and Home Office contacts
  • Answer questions about the company, communities, and tour process
  • Build rapport with callers to build relationships and overcome obstacles
  • Document notes from the incoming call in our CRM, Yardi, for the community management to review
  • Provide a positive experience to anyone calling in 
  • Follow up with the resident or family member as needed based upon next steps identified through the process
  • Initial Hubspot lead management - answering lead inquiries coming in from our websites to direct to appropriate communities
  • Perform a quality assurance survey over the phone to discover any suggestions, concerns, or needs the resident may have

Skills/Requirements: 

  • 6 months of Customer Service, Quality Assurance, or sales call experience
  • High school diploma or GED preferred
  • Organization, customer service, and multi-tasking skills
  • Ability to maintain confidentiality
  • Strong computer skills including Microsoft Office (Outlook, Excel, Word, PowerPoint)
  • CRM experience preferred, Yardi a plus
  • Must be able to read, write and speak the English language and be able to communicate effectively with residents, families, and other staff members

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!