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Spa Receptionist

at HCareers

Posted: 11/30/2020
Job Reference #: 9447_1544686

Job Description

Do you want to enjoy what you DEW and have a love for serving others?

We want YOU to experience Southern Reimagined at The Dewberry. Located in the heart of downtown Charleston.

Who We Are:

We are a tightknit group of passionate individuals who are unrelenting when it comes to offering a flawless Dewberry experience while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.

About The Dewberry:

As a 2019 Condé Nast Traveler Gold List award recipient for best hotel in the world, The Dewberry is located in the heart of downtown Charleston, bordering historic Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center. Offering 155 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston's mid-century architectural splendor. The hotel is the result of owner John Dewberry's vision of "Southern Reimagined," which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces, the nationally celebrated cocktail program at the brass bar in The Living Room, high quality, the whimsical cocktail lounge Citrus Club and treatments using seafaring ingredients and low country botanicals in The Spa. The Dewberry is committed to delivering a world-class experience to our discerning guests with a thoughtful approach and flawless execution. We are known among our teammates, our guests and our community as leaders in our field of hospitality who are authentic, humble and innovative operators driven to anticipate needs and exceed expectations.


    -Competitive Pay
    -Advancement & Growth Opportunities
    -Full-Time and Part-Time Positions
    -Flexible Paid Time Off
    -401K with Company Match
    -Education Reimbursement
    -Free Downtown Parking
    -Subsidized Medical, Dental, & Vision Coverage for Full-Time Teammates


PRIMARY FUNCTION: Spa Receptionist


REPORTS TO: Spa Manager

Spa Receptionist


At The Dewberry, our primary focus is to become a part of our guests' fondest memories no matter their reason for visiting. Spa Receptionists will be responsible for providing each guest with personal attention and unparalleled service.

The focus of this role will be to book spa reservations and assisting patrons with any questions or queries, using a friendly demeanor to maintain The Dewberry standard. This role will contribute to the organization by serving as the initial and complete source of information for the spa's treatments, retail products, billing, and procedures.

Essential Functions

Major areas of responsibility include, but are not limited to:

    -Perform pre- and post-work shift duties.
    -Spa water is prepared daily (fresh orange infused water).
    -Greet and check in all arriving guests and members, handle guests' requests and needs in a courteous manner, ensure all transactions done promptly and accurately.
    -Escort guests when needed to the locker rooms and relaxation room in the warmest manner.
    -Handle all billing for spa services and retail services.
    -Maintain complete knowledge of all treatments, retail products, and procedures with the ability to describe each to guests.
    -Answer multi-line telephone, using the proper telephone etiquette and scripts.
    -Arrange all spa appointments, current and future in an efficient and courteous manner; monitor appointments to ensure there are no conflicts and book are maximized.
    -Ensure the relaxation and locker rooms are always reset and fully stocked.
    -Maintain the utmost privacy of each guest.
    -Follow up guest emails in a timely manner.
    -Complete daily closing reports.
    -Assist guests, co-workers, and management when needed.
    -Conduct self in a positive, pleasant, helpful, and professional manner to reflect the high standards of The Dewberry Hotel.


    -High School diploma/GED.
    -One year of reception experience preferred.
    -Requires the ability to operate computer system and reservations system.
    -High attention to detail and accuracy.
    -Ability to handle difficult situations and patrons.
    -Ability to multi-task and complete assigned tasks.
    -Able to demonstrate excellent verbal and written communication.
    -Dependable work ethic with a positive attitude.
    -Must exude punctuality with regular and reliable attendance.
    -Ability to work weekends and holidays.

Physical Demands:

    -Required to sit, stand, and walk for up to 8 hours.
    -Ability to push, pull, lift, or carry up to 20 pounds.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!