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Job Summary: Oversees the operation of the spa desk and facilities area, including spa appointment check in and out, spa appointment making, daily general cleaning and dispensing and replenishing of guest amenities, clothing, towels and refreshments; provides personal attention to each guest.
-Responsible for the general opening of the Spa facility (turning on lights, music, steam, sauna, etc.).
-Responsible for daily sanitation and operation of steam and sauna areas.
-Performs daily general cleaning and minor maintenance tasks in the facility.
-Administers soaking-tub treatments to guests when necessary (will serve as back-up to the massage therapists, who are the primary service providers).
-Oversees the operation of the locker room and the facilities area.
-Assists Guests at the Spa Desk as needed.
-Replenishes guest amenities, clothing and towels when necessary.
-Maintains the refreshment areas in the lounges.
-Stays up-dated on the latest developments pertinent to the department and becomes well versed and trained in their usage.
-Assists with the removal of used linen and the stocking of clean linen in the Image Center and the Treatment Hallway storage areas.
-Assists with the transfer of used/clean linen to/from the Housekeeping Department
-Maintains effective guest and interdepartmental relations.
-Ensures a pleasant and memorable experience for each guest and is willing to go above and beyond as necessary to accomplish this.
-Performs special projects delegated by the directors.
-Maintains knowledge of all treatments and has the ability to explain treatments to guests.
-Conducts tours of the facility.
-Maintains cleanliness and neatness of the facility to ensure immaculate conditions at all times.
-Maintains laundry inventory.
-Requisitions supplies for refreshment areas from the Food and Beverage Department.
-Assists with answering phones and making spa appointments
-Assists with checking in guests as well as checking out guests
-Assists with billing guests
-Provides a professional image at all times through appearance and dress.
-Follows company policies and procedures.
-MUST be able to work nights, weekends and holidays when required. May be asked to do Overtime when needed.
Note: May be assigned other duties by supervisor or management
-High School diploma or equivalent required
-One year customer service experience desired
-CPR training required
-Cash Handling and POS experience preferred
CERTIFICATION AND/OR LICENSE REQUIREMENT: NONE
SKILLS & ABILITIES:
-Must possess the skill required to learn and properly administer soaking tub treatments.
-Must have the ability to work well under pressure without letting that pressure show to guests.
-Must be adept at multi-tasking, i.e., possess the ability to handle multiple responsibilities simultaneously and efficiently.
-Must be patient, a courteous listener, and able to show empathy.
-Must possess strong interpersonal skills.
-Must be tactful in insuring the privacy of each guest.
-Must be able to exercise good judgment and make sound decisions in areas that might be sensitive to a guest.
-Ability to talk, hear, see, stand, walk, bend, kneel, stoop, crouch, crawl, climb, reach and perform repetitive motions
-The stocking and removal of linens and other required tasks will involve a certain degree of dexterity and require flexibility.
-Able to work in a fast paced, stressful environment
-Ability to push, pull, lift, carry or otherwise move up to 50 lbs.
-Interaction with guests is key in this position and so requires the ability to listen as well as communicate effectively.
-Some basic math ability is involved in billing, maintaining inventories and requisitioning supplies.
EEO and ADA Statements
The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
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