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Server's Assistant

at HCareers

Posted: 11/11/2020
Job Reference #: 9447_1536723
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Job Description

Server's Assistant Position Profile Reports to: Director of Food &Beverage, position is non-exempt WHO WE ARE: Hotels done differently. It's not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve. Located in the Historic Hippee building, Surety celebrates the history of Des Moines while building the future of the City of Certainties. In banking, a surety bond is a guarantee- a promise that someone has your back so that you can make good on a loan. At Surety Hotel Des Moines, we make a promise as well; unmatched service, incredible design, a superior level of hospitality and a one-of-a-kind Iowa experience for all. Surety Hotel is managed by Aparium Hotel Group which was founded in 2011 by Chicago hospitality executive and entrepreneur Mario Tricoci and luxury hotel veteran Kevin Robinson. The duo saw a clear need for a company that could bring c-suite service and accommodations to underserved, yet distinct and important cities, while maintaining and celebrating the unadulterated character of each. Driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets. WHO YOU ARE: Your past experiences have led you to understand that there is an art + science to the how and what a hospitality professional is responsible for. Enjoying new food and beverage experiences is part of your identity, and you know what it is to have a great restaurant experience. You delight in the smiles you share and the positive experiences that you create. You are probably known to your friends and family as a planner and enjoy organizing people or just about anything. You feel comfortable when things get busy, and you must make smart, in-the-moment decisions, as it is just natural for you to do so. Above all, it is your mission to spread joy to all you encounter. THE ROLE: Deliver exceptional service consistently Follow service guidelines Clean, set and re-set tables continuously, assuming responsibility for station, tables and side duties. Serve water, bread and coffee Stack trays properly for efficient unloading for stewarding and ensure proper safety standards at all times. Perform set up duties as requested to include side stations, storage areas and food staging area. Fold napkins for meal period to maintain an adequate supply. Help out in all other food and beverage departments when needed Answer telephone promptly and properly being polite, courteous and friendly Offer guests an enjoyable, expertly served beverage/dining experience conforming to guidelines of excellence for quality, professionalism and friendliness Anticipate and service of guest's needs Serve and clear food and beverage items in an unobtrusive and professional manner Be familiar with the menus, including preparation, ingredients and description Be familiar with the wine list and in wine and beverage service including stemware used Complete opening and closing side work as assigned and have all tables set according to standard Present menus and explanations for all menu items as well as specials of the day Utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings Carry trays, bus and reset tables with linen, china, glass and silver Ascertain a guest's satisfaction and handle any problem which may arise informing a manager of the problem and how it was resolved Recognize and address potential intoxicated, disruptive or undesirable guests Stock linen, china, silver and glassware for service Ensure all silver equipment is in good condition and polished Install buffets and brunch tables as well as set-up of food items and displays Maintain and retrieve all food items from the kitchen and attractively and safely transport them to an outlet Work closely and communicate with the kitchen associates Assist in table side service Serve any dishes to guests while explaining the contents and preparation Properly clear and crumb tables according Offer coffee or tea and serve any requested Breakdown any buffets, displays or side stations when needed Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture Recognize regular guests and to greet them by their name Make the guest feel comfortable and at ease in his/her room (Room Service) Keep accurate control of guest checks, credit vouchers, currency and posting procedures Record all guest charges, gratuities and cash transactions accurately Set up orders on trays and tables and transport them to guest floors and rooms. Remove trays and tables from guest rooms and corridors Handle "Do Not Disturb" rooms (ie. guest does not answer or the wrong items were delivered or items that were forgotten) Conduct oneself in a professional manner at all times to reflect the hotel high standards Maintain a good working relationship with other associates Respond properly in any hotel emergency or safety situation Move chairs and tables WHAT YOU WILL NEED: Good reading, writing and oral proficiency in the English language Must have a high school education or equivalent experience Minimum of 2 years of food and beverage experience Able to work well unsupervised Able to work alone without direct supervision Demonstrate high degree of drive and determination Constantly recommend service and product improvement to better the operation Keep the work area clean and tidy at all times Attend all required meetings Follow proper payroll and uniform procedures Properly handle and report associate and guest accidents Maintain complete knowledge of and comply with all hotel and departmental polices/service procedures/standards Assist with responsibilities and duties in other departments and as assigned by management Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel WHAT YOU WILL DO: Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate Partake in a positive work ethic and surrounding environment Continuous standing and walking Negotiating wet tile floor and steps Fine motor coordination is needed to pour beverages, decorate cocktails and folding napkins Trays weigh 30lb. Carts: 250 lbs. (12-20 lbs. of push/pull force required) Hot box: 20 lbs. Banquet Tables Banquet Chairs Standing and walking is continuous for 4-5 hours at a time Lifting and carrying 30 lb. tray, crate or box is occasional Negotiating varied floor surfaces is continuous Carrying over shoulder is occasional Hand and elbow movements for polishing glassware, silver, setting up tables, shacking, pouring and mixing drinks Pushing Room Service cart continuous Lifting and carry hot boxes continuous Rolling and/or carry Banquet tables continuous Carrying stackable banquet chairs by loading the cart continuous Excellent sight and balance needed for negotiating varied floor surfaces Handling lighted candles, and handling hot fluids (coffee and tea) Excellent speech and hearing to interact with guests Excellent sight for completion of paperwork Must be able to work in extreme temperatures like freezers (-10 degrees F) and kitchens (+110 d...

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