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Hotel Assistant General Manager (IHG Experience)
Job Reference #: 9447_1532037
Categories: Administrative/Clerical, Management - Mid-Level (Manager, Director), Management - ALL CATEGORIES
Amerilodge Group is looking for an experienced, Assistant General Manager to join our Leadership team at the Holiday Inn Express & Suites in Lansing/Dimondale, Michigan! Are you passionate about hospitality and have previous leadership experience working the Front Desk and Housekeeping? Are you looking for a new opportunity that will provide you with not just a job, but a career? Apply today!
Amerilodge Group is a rapidly growing hospitality company with hotels in Michigan, Indiana, and Ohio. We provide a solid corporate support staff to our properties that allows property managers to focus on the Guests and Employees.
Our CEO will tell you that we spend more time with the people we work with than those we live with and has instilled an "extended family" culture throughout the company. We work hard and play hard too with a great work/life balance and regular company outings and on-going training. The ideal candidate will embrace this culture.
Responsible for supporting all aspects of the hotel operations including guest services/night audit, housekeeping/laundry, food and beverage, maintenance, and vendor/supplies to ensure superior guest satisfaction while maximizing hotel profitability. The AGM assists the General Manager (GM) in the day-to-day operations and serves at the acting manager in the GM's absence. This position is a training position for GM. The AGM works the GM on a daily basis to learn, understand, and execute all management functions of a company GM.
Duties and Responsibilities
-Understand and assist General Manager with basic accounts payable/accounts receivable functions, along with P&L analysis and budgeting.
-Control costs at same time as protecting the assets of the hotel
-Turn in all paperwork in a timely manner with precision and exactness.
-Responsible for daily, monthly, and annual property cash handling procedures, deposits, and security.
-Ensure any irregularities are recorded in appropriate locations and brought to the attention of the GM and/or corporate.
-Create and maintain a strong team with great cohesiveness.
-Under the direction of the General Manager, effectively hire, train, and hold accountable the entire staff of the hotel. Hire without any discrimination or bias.
-Understand and execute company's coaching and disciplinary policies.
-Ensure team members Brand and Company's educational standards are met and documented to brand standards.
-Motivate team to drive revenue.
-Understand sales effort within the market and drive both Occupancy and ADR.
-When directed, assist with sales calls to top accounts and new accounts and constantly be engaged in the sales efforts.
-Assist with account maintenance, prospecting, qualifying, and closing pertinent pieces of business.
-Understand the workings of a hotel. Deliver a consistently clean and well-maintained hotel.
-Effectively execute and maintain all front desk, housekeeping, maintenance, and F&B logistics.
-Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates. This includes passing all brand Quality Assurance Audits and Local Inspections.
-Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
-Interact with guests, solicit feedback and build relationships. Effectively respond to guests regarding service challenges
-Use technology platforms to drive guest experience scores
-Work with General Manager to achieve brand and corporate goals (daily, monthly, and annually).
-Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel's or owner's policies and procedures and regulatory requirements. This includes on-going hotel inspections and maintaining records to company and brand standards
-Enhance the hotel's reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
Public, business atmosphere, in which temperatures may vary within reason of indoor climates. Outdoor maintenance of property grounds, as needed. Lifting and carrying up to 10 lbs. may occur and with assistance, moving up to 50 lbs. Must be able to sit and stand for long periods of time.
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!