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Guest Services Assistant (GSA)

at HCareers

Posted: 11/23/2020
Job Reference #: 9447_1541963
Keywords: office

Job Description

POSITION OBJECTIVE

To assist guest's requests for valeting vehicles, providing
luggage assistance, and to be knowledgeable of the resort's activities and
events in a five star manner. Part of the Overnight Guest Services Agent
position also includes parking vehicles safely, attend to guest needs,
including but not limited to, guest registration, check-out and cashiering.

ESSENTIAL JOB FUNCTIONS

    -Provide luggage assistance to our guests.
    -Be able to park and retrieve guest's vehicles
    in a controlled safe manner.
    -Escort and provide Forbes 5 Star and AAA 5
    Diamond service to our guests while following the resorts core values and
    procedures.
    -Properly store guest luggage by the correct
    tagging system and quickly retrieve guest luggage when requested.
    -Keeping the front drive, lobby, key closet, and
    luggage closet clean and organized.
    -Delivery of guest room drops as requested by
    groups or the hotel.
    -Proper delivery of guest newspapers.
    -Retrieving and shining of shoes for guests as
    requested.
    -Responsible for a clean and neat appearance of
    self
    -Understand all amenities and services offered
    by the Resort.
    -To be conversant with all resort promotional
    programs (guest related).
    -Ability to problem solve and provide follow up.
    -Speak with guests in a friendly, warm manner,
    making them feel welcome to the hotel.
    -Operate company, guest and member vehicles both
    automatic and standard.
    -Perform additional duties as required by
    Management, Bell Captain and/or business demands.
    -Retrieve in room dining breakfast order forms.

    In addition to performance of the essential functions, this position may
    be required to perform a combination of the following supportive
    functions, with the percentage of time performing each function to be
    solely determined by the manager based upon the particular requirements of
    the hotel:
    -Assist in handling mail and facsimiles and
    providing guest with information regarding hotel facilities and local
    attractions.
    -Book reservations for those guests who approach
    the Front Desk.
    -Greet and welcome guests upon
    arrival.
    -Register guests into the
    computer, verifying reservation, address, and credit information.
EDUCATION/EXPERIENCE

High school or equivalent
education required.

Must be 18 years of age or older.

REQUIREMENTS

* Must have a valid driver's license required with no
more than 2 moving violations in the last 2 years.

* Manual driving experience preferred.

* Be able to work in extreme weather environments for
long periods of time.

* Be physically able to lift, reach, bend, stoop, and
able to lift objects weighing up to 60 pounds.

* Be able to work in standing position for long
periods of time.

* Be familiar with local area and attractions.

BASIC REQUIRED SKILLS

* Must
be able to speak, read, write and understand the primary language(s) used in
the workplace.

* Must
be able to read and write to facilitate the communication process.

* Requires
good communication skills, both verbal and written.

* Must
possess basic computational ability.

* Must
possess basic computer skills.

* General
knowledge of the city where hotel is located and its attractions.

* Extensive
knowledge of the hotel, its services and facilities.

PHYSICAL DEMANDS

* Most
work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

* Must
be able to stand and exert well-paced ability for up to 4 hours in length.

* Must
be able to exert well-paced ability to reach other departments of the hotel on
a timely basis.

* Must
be able to exert well-paced ability in limited space.

* Must
be able to lift up to 15 lbs. occasionally.

* Requires
grasping, writing, standing, sitting, walking, repetitive motions, bending,
climbing, listening and hearing ability and visual acuity.

* Talking
and hearing occur continuously in the process of communicating with guests,
supervisors and other employees.

* Ability
to spend extended lengths of time viewing a computer screen.

* Vision
occurs continuously with the most common visual functions being those of near
vision and depth perception.

* Requires
manual dexterity to use and operate all necessary equipment.

* Must
have finger dexterity to be able to operate office equipment such as computers,
printers, 10-key adding machine, electric typewriter, multi-line touch tone
phone, filing cabinets, FAX machines, photocopiers, dolly and other office
equipment as needed.

WORK ENVIRONMENT

* Must be able to work effectively in a stressful
environment, communicate with others, effectively deal with customers and
accept constructive criticism from supervisors.

* Must be able to change activity frequently and cope
with interruptions.

Salamander is an Equal Opportunity Employer, Drug Free Workplace, and participates in E-Verify.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!