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Front Office/Desk PM Manager

at HCareers

Posted: 11/2/2020
Job Reference #: 9447_1544634

Job Description

Job Description
The Front Office/Desk PM Manager is a department level position reporting directly to the General Manager and Assistant General Manager, providing evening operations coverage. Responsible for overall operation of the Front Desk, which includes room rental, reservation management, team member staffing, training, record keeping, report preparation, guest relations and to act as property Manager on Duty when assigned. Other primary responsibilities include:

    -Ensure an environment in which high standards of comfort, service, and quality exist for our guests.
    -Ensures teamwork and enhances cooperation between all departments.
    -Work productively with General Manager, Assistant General Manager, Director of Sales, and all Front Office staff to ensure proper room inventory controls.
    -Works with maintenance to ensure proper key controls.
    -Maintain departmental budget and staffing levels in relation to occupancy levels
    -Sets performance standards for team members and administers coaching and discipline as necessary.
    -Maintain Front Desk, PBX, Shuttle Driver team members to highest standards.
    -Provide comprehensive Brand and Property training to Front Desk staff.
    -Acts as Manager on Duty as designated by the General Manager or Assistant General Manager.
Job Requirements
To be considered for this position, you must:

    -Minimum of two years front office/front desk management experience.
    -Ability to work flexible schedule as required to meet hotel demands, primarily pm/evening shifts.
    -Hilton Experience preferred.
    -Excellent verbal, comprehension, listening and problem-solving skills
    -Report and accounting skills.
    -Have fully functional computer skills including experience with Word, Excel and PowerPoint.

Please complete an application here AND complete a personality assessment HERE (You must complete both).

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!