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Front Office Supervisor - The Marker Hotel

at HCareers

Posted: 11/2/2020
Job Reference #: 9447_1535086

Job Description

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .


Overlooking the historic Key West Harbor, The Marker Key West is a luxurious compound with a sense of refuge and retreat, located in the center of it all. As The hotel is Old Town's first new build resort in over 20 years and is home to 96 tropically-inspired contemporary and luxurious guest rooms featuring luxe fabrics, plush bedding and a curated collection of art, literary works, and thoughtful local amenities.

Employment Status



The Front Office Supervisor is responsible for assisting the Hotel Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.


    - Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Monitor all VIP and special guest requests.
    - Review Front Office log and Trace File daily.
    - Fully comprehend and operate all relevant aspects of the Front Desk computer system.
    - Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
    - Be aware of all rates, packages, and promotions currently underway as listed in the Red Book.
    - Be familiar with all in-house groups.
    - Be aware of all closed out and restricted dates.
    - Follow and enforce all Highgate Hotel hotel credit policies.
    - Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
    - Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable.
    - Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
    - Assist the G.S.M. in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log).
    - Have knowledge of and assist in all emergency procedures as required.
    - Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
    - Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
    - Responsible for issued house bank.
    - Be able to perform all duties of Guest Services Agent.
    - Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
    - Monitor key control to maintain hotel security.
    - Ensure the maximization of room revenue through Rooms Merchandising.
    - Answer all guest inquiries in a timely and professional nature.
    - Be involved in departmental meeting, planning and execution.
    - Help maintain productivity levels at or above budgeted standards.
    - Assist in training and cross training of new hires and current employees on a regular basis.

Application Instructions

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