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Front Office Supervisor- Full Time

at HCareers

Posted: 11/19/2020
Job Status: Full Time
Job Reference #: 9447_1549777

Job Description

The Front Office Supervisor will be responsible for the shift management of the daily Front Office Department operation. This position is also responsible for ensuring the highest level of customer service, quality and preferred standards are met at all times. This is a full-time position that requires at least 2 overnight (3rd) shifts per week. The applicant must be available to work various shifts, weekends and holidays as business needs dictate. Also must be willing to fill in as needed.

Job Duties:

    -Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
    -Responsible for Guest Service Agents, PBX Operators, Bellman/Drivers. Also, serve as the Manager on Duty (MOD) at times.
    -Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
    -Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
    -Ensure compliance with Hilton standards
    -Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
    -Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
    -Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
    -Complete audit procedures, as needed
    -Assist in training team members as needed
    -Ensure team members have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of the local area and events
    -Attend appropriate hotel meetings and training sessions
    -Comply with our uniform and grooming guidelines
    -Perform other duties as assigned

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!