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Front Office Supervisor
Job Reference #: 9447_1544338
Categories: Administrative/Clerical, Management - Mid-Level (Manager, Director), Management - ALL CATEGORIES
We are looking for a Front Office Supervisor
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!
As a Front Office Supervisor with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by ensuring the highest level of guest service by exceeding guest expectations to build loyalty, ensuring that brand operating standards are consistently maintained, coaching and mentoring the front office team by creating an environment of learning and job fulfillment in a positive working environment in support of our Employee Engagement goals.
You will oversee the daily operations of managing arrivals, departures, group and tour needs, while balancing room inventory, and leading the achievement of the department's revenue goals through training, motivation, promotion and incentives. Committing to guest satisfaction through consistent follow up on all guest satisfaction issues and delivering outstanding service recovery is paramount to your success in the role.
Our top candidates will have previous experience in luxury resorts and education within the industry is an asset. You must be able to work well in a team environment and be self-directed. You must be comfortable speaking to all levels of leadership and guests and assisting with solving problems using creative solutions.
Experience the Pomeroy Kananaskis Mountain Lodge here: https://vimeo.com/261927699
-Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott's chain of hotels
-Food and Beverage discounts at ALL 5 of our dining outlets
-Onsite newly-renovated staff accommodations (starting from $8.25/day) which include a residence convenience store and employee gym
-One meal per day in our brand new employee cafeteria (taxable benefit)
-Discounts on activities offered through our Activities Committee: Skydiving, Yoga, Golf Passes, Ski/Snowboard Passes, to name a few
-Shuttle access to Calgary, Banff, and the Big 3 Ski Resorts
-Personal days: 4 per year after 6 months of continued full-time employment
-Growth and development opportunities, both personal and professional
-Health and Wellness benefits (some restrictions may apply)
-Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Apply now or visit us to learn more information at www.livetheadventure.ab.ca
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!