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Front Office Supervisor

at HCareers

Posted: 11/2/2020
Job Reference #: 9447_1535016

Job Description

JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

    -Has complete working knowledge of Front Office computer system, including all daily transactions and those which are not preformed often
    -Promptly, accurately and efficiently knows how and where to post all charges
    -Cordially greet all guests/owners, handle guest registration and room assignments, accommodating special request whenever possible. Assist in pre-registration and blocking of reservations when necessary
    -Have thorough knowledge of resorts credit and traveler's check cashing policies and procedures and adhere to them
    -Cordially handle guest check in and check outs accurately and officially and in friendly and professional manner. Follow brand standard guidelines effectively at all times.
    -Know and follow all cash handling procedures
    -Properly receive money from guests for payment of hotel charges and make correct change
    -Issue safety deposit boxes to guest when requested, using resorts policies and procedures
    -Have knowledge of resort's rates, discounts in house packages and how to handle each
    -Have working knowledge of reservations and procedures, take same day reservations. Know and follow cancellation procedures and walk procedures.
    -Have knowledge of resort property, resort staff, and resort's services with hours of operation. Give clear directions to resort's facilities for inquiring guest/owners
    -Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered within 3 rings

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!