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Front Office Supervisor

at HCareers

Posted: 10/1/2020
Job Reference #: 9447_1532948
Keywords: office, front office

Job Description

We're along I-91, 15 minutes from Bradley International Airport and the New England Air Museum. Our free airport shuttle runs 24-hours. The University of Hartford and downtown attractions like the Mark Twain House are within 10 miles.

The Hilton Garden Inn North Hartford/Bradley Airport is hiring a Front Office Supervisor. Responsible for assisting the Assistant Front Office Manager in directing the operations of the front office on a daily basis. Responsible for supervising and working with the Front Office staff to ensure the highest quality of guest service.


Ensures that all front office associates receive training adequate for the performance of the position. Provides feedback on a continual basis. Participated in the training, developing and disciplining of all front office staff. Maintains records of absences and tardiness. Performs all front office duties including check-in, check-out, reservations, etc. Maintains a high daily average rate (ADR). Answers inquiries pertaining to hotel policies and services. Ensures that all required reports are completed and submitted in a timely manner. Ensures guest satisfaction by responding to and resolving guest complaints. Is aware of direct competition. Fills in at the front desk and reservations when staffing needs and hotel needs dictate. Maintains regular contact with the Housekeeping Department to ensure proper room status. Fills in for the Assistant Front Office Manager in his/her absence. Must wear required uniform. Must maintain a neat, clean, well-groomed appearance. Ensures that staff is in adherence to uniform/grooming standards at all times. Ensures that all guests are served. Notifies Front Office Manager of guest comments. Performs other duties as assigned by management.


Supervises a total of 10 to 20 employees in the front office department. Is responsible for direction, coordination and the execution of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include, training employees, planning, assigning, and directing work; rewarding and disciplining employees(under the discretion of the front office manager); addressing complaints and resolving problems.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Associates Degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination and experience. In-depth knowledge of Front Office and Reservations System procedures.
(ref. 33384)

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