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Front Office Supervior

at HCareers

Posted: 9/9/2020
Job Reference #: 9447_1525008
Keywords: office

Job Description

Position Summary

Stylish and sophisticated, the Radisson Blu Anaheim. Upper-upscale hospitality. Stunning world class design and service.

Key Responsibilities

Provides employees with the information needed to perform their job effectively

* Orients employees to the department and hotel and provides on-the-job training on job responsibilities

* Prioritizes and assigns work

* Provides feedback to the employee and department manager on the employee's performance of job responsibilities

Ensures smooth daily operations and communications

    -Responds to customer inquiries for information
    -Arranges for services requested by the guest by working with other departments as appropriate
    -Stays current with developments in the hotel by reviewing and updating the communication log
    -Assists in relocation of guests during sold out nights, and will liaise with management in this matter
    -Close communication with all other departments as needed to ensure the highest level of guest satisfaction
    -Monitor and maintain cleanliness, sanitation and organization of assigned work areas
    -Communicates all operational events during the shift handover, and will follow up with any pending items.
    -Ensures correct filing and updated information in correspondence with paperwork and systems

Takes care of guests and guest requests

    -Handling heavy guest call volume related to housekeeping, engineering, room service, etc
    -Place room service orders via hotel computer system
    -Process all guest calls related to housekeeping and engineering, follow up to ensure complete guest satisfaction
    -Anticipates guests needs promptly, acknowledge all guests however busy at any time
    -Monitors guest complaints, comments, problems and requests
    -Assists guests with transportation requests like parking, rental cars, airline and train reservations
    -Follows up on guest reservation with the reservations department on open issues (correspondence, billing queries, comp rooms etc.)
    -Accepts and records wakeup call requests and communicates them to PBX
    -Relief back up to PBX Operator during high call volume periods

Ensures guest records are updated

    -Maintain positive guest, resident and employee relations at all times
    -Develop and maintain all guest profiles
    -Updating and communication of guest preferences, incidents and requests as well as special arrangements for future reference.

Ensure proper accounting/ cashier procedures are followed

    -Obtain assigned bank and ensure accuracy of contracted monies, keep bank secure at all times following hotel policy on cash bank
    -Provide guests with change as requested
    -Cash guest's traveler's checks as per Radisson Blu standard
    -Posts charges
    -Ensure after-departure-charges are posted as per policy
    -Drop receipts, balance report and funds collected during each shift
    -Complete designated cashier reports
    -Processes customer credit at check-in in accordance with hotel policy
    -Identifies and records special billing instructions and notifies Accounting

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

    -Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
    -Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
    -Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
    -Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
    -Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.


Requirements/Skills


    -Minimum two years in hospitality industry
    -High school diploma or GED required Bachelor degree with emphasis in Hospitality preferred
    -Excellent attention to detail
    -Must possess the ability to handle multiple tasks
    -Excellent communication and interpersonal skills
    -Ability to effectively communicate with guests, team members and department managers
    -Must possess a strong team spirit
    -Prior customer service experience is required Strong Computer/PC skills Microsoft/Excel experience a plus
    -Commitment to exceptional guest service A positive attitude
    -Adhere to the policies and procedures of the hotel
    -Ability to work a flexible schedule: mornings, evenings, swing shifts, holidays and weekends
    -Basic math skills


Physical Demands


    -Ability to stand for long periods of time
    -Ability to life up to 50 pounds
    -Ability to push/pull up to 100 pounds
    -Ability to reach and bend
    -Good manual dexterity for the use of common office equipment

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!