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Front Office Manager

at HCareers

Posted: 11/16/2020
Job Reference #: 9447_1549121
Keywords: office, front office

Job Description


We are seeking a dynamic Front Office Manager who is passionate about providing exceptional levels of service throughout our guest's experience and being part of a team that strives to be the best hotel in Kalamazoo. We are looking for someone with a "can-do" attitude who has a sincere desire to be the best of the best and attract and train their team to aspire to the same.

Responsibilities for Front Office Manager

    -Managing and training the concierge, night auditor and team of receptionists
    -Ensuring the front desk provides a professional and friendly service for customers
    -Responsible for the running of the front desk by hiring and training all front desk agents and leading by example
    -Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
    -Assist in the development and monitoring of the budget to provide top quality customer service
    -Schedule the front office staff and supervise workload during shifts
    -Act as liaison between the General Manager and staff
    -Answer phone inquiries, direct calls, and provide basic information

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!