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Front Office Manager

at HCareers

Posted: 11/12/2020
Job Reference #: 9447_1548319
Keywords: office, front office

Job Description

Job Description
The Front Office Manager is a department head level position reporting directly to the General Manager. Responsible for overall operation of the Front Desk, which includes room rental, reservation management, team member staffing, training, record keeping, report preparation, guest relations and to act as property Manager on Duty when assigned. Other primary responsibilities include:

    -Ensure an environment in which high standards of comfort, service, and quality exist for our guests.
    -Ensures teamwork and enhances cooperation between all departments.
    -Work productively with General Manager, Director of Sales, and all Front Office staff to ensure proper room inventory controls.
    -Read and respond to SALT comments and Trip Advisor postings.
    -Oversee F&B Department
    -Flexible schedule which include working weekends.
    -Prepare weekly FD & F&B schedules
    -Works with maintenance to ensure proper key controls.
    -Maintain departmental budget and staffing levels in relation to occupancy levels.
    -Maintains accurate payroll and employee records.
    -Performs timely and fair reviews.
    -Sets performance standards for team members and administers coaching and disciplineas necessary.
    -Accurate and complete adherence to bank records and other procedures to ensure complete and timely collections.
    -Maintain Front Desk, & F&B team members to highest standards.
    -Provide comprehensive Brand and Property training to Front Office staff.
    -Acts as Manager on Duty as designated by the General Manager.
    -Work a minimum of 50 hours a week depending on business needs.
    -Attend weekly staff meetings
Job Requirements
To be considered for this position, you must:

    -Minimum of two years front office management experience.
    -Hilton Experience preferred.
    -Excellent verbal, comprehension, listening and problem-solving skills
    -Report and accounting skills.
    -Have fully functional computer skills including experience with Word, Excel and PowerPoint.
    -BS or BA in Hotel Administration or Management

Please complete an application here AND complete a personality assessment HERE (You must complete both).

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!