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Front Office Manager

at HCareers

Posted: 11/12/2020
Job Reference #: 9447_1548099
Keywords: office, front office

Job Description

Job Summary:

As the Front Office Manager at Copper Point Resort, you will be responsible for ensuring that all front office and guest services operations run smoothly and efficiently. The Front Office Manager maintains a thorough knowledge of the resort and its grounds, products, and services as well as awareness of other roles and responsibilities throughout the organization. You will work closely with the General Manager and all department heads to ensure budget and sales targets are met and that guests consistently receive an excellent experience while visiting the hotel.


    -Oversee day to day management of the portfolio including lodging operations, balancing lodging inventory, and resolving lodging type conflicts and/or oversells, guest requests, preferences and/or needs;
    -Ensure positive guest reviews and guest experience;
    -Follow up with guests that have reported issues;
    -Make decisions about hiring, terminating, evaluating and transferring employees with guidance from the General Manager;
    -Ensure staff are properly orientated, sufficiently trained to brand/industry standards and scheduled according to guest and associate needs, appropriately supervised and possess all of the tools necessary to excel in their positions;
    -Assure all colleagues remain up to date and familiar with procedures, activities at the Resort, local attractions, current events, and other information in order to provide accurate information;
    -Generate a weekly revenue report;
    -Ensure payroll accuracy for employees under supervision;
    -Coordinate with the Housekeeping Manager and Maintenance Team to ensure rooms are ready for the guests upon arrival and in excellent working condition;
    -Work closely with the Sales Coordinator to ensure groups are appropriately assigned;
    -Coordinate with the Marketing Manager to determine promotions and upcoming guest activities.
    -Perform other duties, tasks or requests that may not be listed above as assigned by the General Manager to ensure efficient operation of the department and hotel.


Required Knowledge, Skills, Abilities:

    -PMS knowledge;
    -Hotel revenue management knowledge;
    -Ability to solve problems with staff and guests;
    -Ability to clearly communicate with guests and staff;
    -Computer skills;
    -Ability to use proper phone and email etiquette;
    -Ability to work with minimal supervision.

Required Training and Experience:

    -2 years in a customer service role;
    -1 year in a leadership role;
    -College diploma in the hospitality sector.

Required licenses, certificates and registrations:

    -Leadership certification preferred;
    -First aid certification preferred.

Do you think you'd make a good candidate? Send your resume to the following email address. We'd like to thank all applicants for applying; however, only those selected for an interview will be contacted.

Email: gm@copperpointresort.com

(ref. 57200)

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!