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Front Office Manager

at HCareers

Posted: 10/1/2020
Job Reference #: 9447_1532949

Job Description

We're along I-91, 15 minutes from Bradley International Airport and the New England Air Museum. Our free airport shuttle runs 24-hours. The University of Hartford and downtown attractions like the Mark Twain House are within 10 miles.

The Hilton Garden Inn North Hartford/Bradley Airport is hiring a Front Office Manager.

* Direct and oversee the selection, hiring, scheduling, and training of qualified employees.
* Conduct effective department meetings and counseling sessions.
* Conduct timely performance and salary reviews.
* Monitor service and teamwork on a regular basis.
* Resolve problems, provide open communications and recommend discipline and termination, as appropriate.
* Achieve guest satisfaction goals by supervising the Front Office operation.
* Oversee and participate in the prompt and courteous check-in and check-out of guests.
* Check daily for VIP rooms and special accommodation requests.
* Respond to guest complaints in a courteous and effective manner.
* Attend pre-convention and post-convention meetings as needed.
* Coordinate group arrivals and departures.
* Maintain room security by providing effective key control.
* Oversee mail and message delivery.
* Respond to positive and negative comments expressed in comment cards and develop strategies to improve guest services Must have a flexible schedule

Required to work from 40-50 hours per week or maybe more depending on business demands

Prior experience Hilton experience ideal

Great personality and strong managing skills
(ref. 33383)

Application Instructions

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