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Front Desk Clerk

at HCareers

Posted: 11/23/2020
Job Reference #: 9447_1542142

Job Description

Job Title: Front Desk Agent

Department: Front Office

Reports To: Front Office Management Team



    - Greeting guest and providingexcellent customer

    - Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
    - Secure payment; verify and adjust billing
    - Activate and issue room keys
    - Process all guest requests and relay messages
    - Print contingency lists to have a record of all guests in case of emergency
    - Identify and explain room features to guests
    - Supply guests with directions and information regarding property amenities, service, and hours of operation, and local areas of interest
    - Ensure that any outstanding requests or problems from the previous day receive
    priority and are resolved
    - Run and review daily reports/logs
    - Complete designated cashier and closing reports in the computer system
    - Accept and record wake-up call requests and deliver to appropriate department
    - Count bank at beginning and end of shift; secure bank
    - Process all payment types, adjustments, paid-outs, correction vouchers, and miscellaneous charges; provide change
    - Coordinate and handle room assignments and pre-arrivals
    - Operate Opera PMS system, target enrollments for IHG Rewards program
    - Inventory of gift shop items


    - Must be able to move, lift, carry, push, pull and
    place objects weighing less than or equal to 25 pounds without assistance
    - Must be able to reach overhead and below knees,
    including bending, twisting, pulling, and stooping
    - Must be able to stand, sit, or walk for an extended
    period of time


    - Ensure uniform and personal appearance are clean and professional
    - Regular attendance in conformance with Meyer Jabara standards is essential to the successful performance of this position; employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment
    - Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel
    - Follow all company and safety and security policies and procedures
    - Maintain confidentiality of proprietary information
    - Ensure adherence to quality expectations and standards
    - Welcome and acknowledge all guests according to company standards
    - Anticipate and address guests' service needs
    - Speak with others using clear and professional language
    - Previous hotel & tourism experience is an asset
    - Excellent communication skills
    - Professional attitude
    - Good organizational skills
    - Effective conflict management and decision-making
    - Previous experience in customer service is an asset
    - Ability to use a variety of computer applications
    - Cash handling experience is an asset
    - Administrative skills
    - Time management skills
    - Ability to speak a second language is an asset
    - Working knowledge of the facility, services and local area
    - Perform any duties as assigned by Front Office Manager

Other details

    - Job Family New Jobs
    - Pay Type Hourly
    - Travel Required No

    - 160 Van Campen Blvd, Wilmington, NC 28403, USA

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!