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Assistant Guest Services Manager

at HCareers

Posted: 10/7/2020
Job Reference #: 9447_1525499
Keywords:

Job Description

Assistant Guest Services Manager

Competitive + Benefits

Embassy Suites Tuscaloosa, Tuscaloosa 35401

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 18 properties and have ambitious development and growth plans.

Our mission is to go beyond 'hospitality' by creating memorable experiences and lasting connections with our guests.

It's our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.

Our culture runs on passion, enthusiasm and fun " we love what we do!
We set the bar high and we are relentless in our pursuit to 're-define hospitality'.

Benefits Package

    -Competitive Salary
    -Team Member Hotel Discount Program
    -Uniforms Provided
    -One meal provided per shift
    -Benefits " Health, Dental, Vision, Life Insurance, and other supplemental options
    -Paid PTO beginning after ninety (90) days of employment
    -401K after six (6) months of employment with employer matching
    -Team Member Awards and Recognition programs throughout the year
    -Food and Beverage Discounts
    -Tuition Reimbursement


COMPANY OVERVIEW:
Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits.
We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.

POSITION PROFILE:
Provide leadership that engages the service team to enhance the guest experience, ensure customer loyalty, and guarantee satisfaction.

ESSENTIAL JOB FUNCTION:
Assist the Guest Services Manager in resolving and reacting to guest complaints, needs or concerns and ensuring all guests receive appropriate responses in a timely and professional manner, anticipate potential problems by reviewing and monitoring complaints logs and records, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
Have accurate and complete guest assistance information available regarding events taking place in town, restaurants, athletic events, etc. Determine the requirements for, and monitor special groups, guest and all VIPs.
Keep accurate logs, assist in analyzing statistics and preparing reports and communications for Department Leaders on guest incidents, hospitality audits/service excellence standards, management roster, emergency procedures, staffing issues, potential safety hazards, and other pertinent information regarding department operations.
Follow up regularly with the Guest Services Manager regarding the Guest Response process and the performance of responsibilities along with the department's function.
Communicate daily with manager and evening management to assure consistency and pass-on of pertinent information. Ensure support areas are functioning correctly and communicate to staff.
Assist in preparing associate schedules and implementing training and procedures to ensure a seamless and enhanced guest arrival and departure experience.
Assist the Guest Services Manager in ensuring labor and direct expenses are met based on forecast/budget guidelines established.
Provides continuous coaching to associates to ensure success.
Ability to rally and redirect a team to find creative solutions to guest challenges.
Communicate to both, guests and fellow associates, professionally and positively.

DESIRED SKILLS AND QUALIFICATIONS:
Education: Two to four-year college degree or equivalent education/experience.
Experience: A minimum of three years' experience in a related or management position. Hotel experience preferred.
Skills and Abilities: Ability to perform critical analysis and manage wide-range of information. Have strong diplomacy and communication skills, with the ability to build effective relationships with managers, team members and guests. Possess strong leadership skills with the ability to hire, train, coach, guide, reward and develop staff; with emphasis on continuous improvement in guest service quality. Possess exceptional organizational skills, including effective task delegation, time management and the ability to manage multiple priorities in a fast- paced environment. Excellent oral, written and presentation skills sufficient to produce successful communication that properly reflect the Foundation Image. Listen effectively.

Embassy Suites Tuscaloosa Alabama Downtown is situated at the corner of Greensboro and University Boulevard, adjacent to the Tuscaloosa Amphitheater. The hotel is several blocks from the U.S. Courthouse and City Hall and one mile from the University of Alabama. Business guests at this Downtown Tuscaloosa hotel will appreciate our proximity to many Fortune 500 companies and the Mercedes-Benz U.S. International Plant.

Feel at home in a spacious suite with complimentary Wi-Fi, a separate sitting area, an HDTV, a refrigerator and a microwave. Wake each morning to a free made-to-order breakfast and unwind with snacks and drinks at our complimentary Evening Reception. On our Premium Suite floors, we offer assorted beverages and snacks, a Keurig® coffeemaker and upgraded Wi-Fi capability.

Stay productive at this modern hotel in Tuscaloosa, AL in the 24-hour Embassy BusinessLink Business Center. Plan an event for up to 600 people with 7,000 sq. ft. of flexible meeting space, including an executive boardroom and divisible ballroom. Our creative catering services, dedicated staff and contemporary A/V technology will ensure the success of your meeting or event.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!