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Assistant Guest Service Manager
Job Reference #: 9447_1547968
Categories: Administrative/Clerical, Management - Mid-Level (Manager, Director), Management - ALL CATEGORIES
Position Summary: The primary purpose of this position is to ensure associates provide the highest level of service to the management and guests of the assigned account. This includes hiring, training, and administering progressive discipline with staff members; establishing and maintaining relationships with associates/management of each account, managing revenue, payroll, and claims, as well as working shifts, including, but not limited to, proper key handling and safe/efficient parking and retrieval of vehicles, etc.
Essential Duties and Responsibilities :
-Provides guest service training to staff and upholds PMC guest service standards with all associates
-Manages/Supervises/coordinates valet team to ensure proper key handling, and safe, efficient parking / retrieval of vehicles; Constantly working to eliminate and reduce guest claims and associate on the job injuries
-Leads the site in multiple HR functions; including, but not limited to interviewing, hiring, and training of all associates
-Disciplines associates using the PMC progressive discipline policy (under supervision of the Account Manager)
-Ensure associates are compliant on all onboarding tasks, as well as properly trained/certified before working their first shift
-Identify, coaches, and trains associates using PMC resources and tools
-Maintains a work friendly atmosphere and a team environment
-Maintains a strong level of communication with associates and clients
-Anticipates client needs and resolves customer issues proactively and in a timely manner
-Weekly review of associate time card punches, claimed tips, minimum wage make-up/discrepancies, and vehicle counts. Follows up with associates and correctly submit by established deadline.
-Assisting in Management of revenue for account(s), including setting up reporting and PMC Revenue SOP capabilities for each shift
-Ensures associates maintain high levels of customer service, while having a uniformed, professional appearance, and following company service standards procedures
-Being prepared for on-call problem solving 24/7
-Other duties as assigned by the Account Manager
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!