Receive alerts when this company posts new jobs.
Assistant General Manager
Job Reference #: 9447_1541273
Categories: Administrative/Clerical, Management - Mid-Level (Manager, Director), Management - ALL CATEGORIES
OTO Development is pleased to announce a wonderful opportunity for an Assistant General Manager.
What will you be doing most days?
-Participate in sales calls and site visits with members of the sales team to acquire new business or close on business
-Review financial reports and statements and work to determine areas of concern and improve performance
-Coach and support hotel team members to effectively manage wages and controllable expenses
-Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters
-Ensure service, technical skills, and other training occurs throughout the property
-Establish and maintain open, collaborative relationships with direct reports and entire team
-Establish a presence with team members on property and actively solicits team member feedback and utilize an "open door" policy
-Hire team members who demonstrate strong functional expertise, creativity, and leadership
-Observe service behaviors of team members and provides feedback to individuals and/or supervisors
-Review comment cards, guest survey results, and other data to identify areas of improvement with team members
-Analyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstacles
-Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
-Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
-Ensure policies are administered fairly and consistently and that each team member's performance is evaluated and recognized where appropriate
-Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!