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Assistant General Manager

at HCareers

Posted: 10/5/2020
Job Reference #: 9447_1535421
Keywords: office

Job Description

Your role within the company:

The Assistant General Manager is responsible for assisting the General Manager in maintaining all aspects of property operations, monitoring and leading the sales process, assist in the training, motivation and development of the concierges, maintenance, and office teams. You will be the key contact person for all resident requests providing unparalleled customer service at all times. You will also be involved in the financial aspects of the operations and capital projects.

To Learn More about this building visit: https://www.relatedrentals.com/apartment-rentals/los-angeles/hollywood/argyle-house

Core responsibilities:

    -Provide general administrative duties, including but not limited to, all correspondence (phone, email, mail), filing systems, word processing and technical/equipment support
    -Oversight of day-to-day operations of the office
    -Coordinate and maintain office amenities and supplies
    -Maintain office operations including supplies ordering, coordination and maintenance for efficiency and pricing
    -Create and maintain appropriate systems and best practices for tracking office supply inventory, third-party vendors and services
    -Responsible for creating and overseeing internal processes and working with managers to ensure these are followed
    -Establish best practices and systems for office operations, policy and procedures
    -Engage third-party vendors and suppliers for appropriate services and office product
    -Makes introductory calls to all future residents and assisting with all aspects of move-ins for new residents to assure quality control and confirm satisfaction with service that was provided. Includes follow up and acclimating new residents to building, services and amenities
    -Assists in the development and implementation of resident relation activities and events to enhance the residents' appreciation of the building as a home
    -Provide administrative support with the resident web site, resident website access and letters, monthly mailings and other special projects as assigned by supervisory staff
    -Ensure efficient and courteous response to all resident requests, inquiries, concerns, etc.
    -Provides resolution to resident problems and on-going resident relations
    -In partnership with the building team members, serve as a liaison to the residents to foster good landlord/resident relationships
    -Handles all resident complaints expeditiously, diplomatically and professionally
    -Maintains accurate, efficient files for all site administration, including: lease files, operational procedure files, work-order files, etc.
    -Prepares and processes appropriate written communications, i.e., memos, letters, insurance incident reports, etc.
    -Collect and post all resident rent payments. Manages accounts receivable
    -Coordinate the filing of legal proceedings in accordance with local ordinances
    -Special projects as assigned


    -Comprehensive Medical, Dental, Vision, Life, Disability & Flexible Spending Accounts
    -Paid Time Off & holidays
    -Tuition reimbursement
    -Robust modern fertility program
    -Incentive bonus program
    -Commuter benefits
    -Employee Assistance Program & more!


Related Management Company is the owner and operator of a premier portfolio of assets valued at over $60 billion. Our operating portfolio consists of a diversified mix of properties including luxury rental buildings, retail and commercial space, luxury condominium residences, affordable, and workforce housing located throughout the United States.

As the owner and developer for the majority of the RMC portfolio, we have ensured that our buildings are the best assets in their respective submarkets. We provide a diligently maintained property management platform with dedicated professionals who consistently exceeds our residents' and commercial tenants' expectations. Our dedication to providing the highest and most personalized level of service is one of the hallmarks of the company and a key differentiator in the market. For more please visit www.Related.com

Related is an Equal Opportunity Employer

For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https://www.related.com/privacy-policy .

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!