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Assistant General Manager
Job Reference #: 9447_1527865
Categories: Administrative/Clerical, Management - Mid-Level (Manager, Director), Management - ALL CATEGORIES
Assists the General Manager in all operations of the hotel.
ESSENTIAL JOB FUNCTIONS
-Assist with: department meetings, payroll, employee files, monitoring overtime, preparing weekly forecast, weekly work schedules, expense controls, and revenue generation
-Act as "Manager on Duty" and be responsible for hotel operations in the absence of the General Manager
-Assist General Manager with all hotel, administrative, and human resources duties
-Ensure compliance with OSHA standards to provide a safe work environment
-Mentor and train Front Office Supervisor
-Analyze and resolve work problems to achieve work-related goals
-Participate in all revenue management decisions and hold staff accountable for achieving revenue goals
-Knowledge of brand operating systems/ brand standards
-Knowledge of hotel accounting processes
-Knowledge of maintenance and operating procedures of all departmental equipment
-Knowledge of all emergency procedures and how to act on them.
-Assist with daily credit report; review the bucket, and all A/R accounts
-Maintain online ordering of food, housekeeping, maintenance supplies, etc.
-Ensure all employees have name tags and proper uniforms
-Assist sales manager in actively selling the hotel to groups, meetings, and extended stay guests
-Review discrepancy reports daily and take necessary steps to resolve and eliminate discrepancies
-Properly code invoices (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a regular basis to ensure the accuracy and completeness
-Review all shift checklists and red book daily for completion and accuracy
-Review GSS/SALT/Heartbeat/GEI/Revinate weekly and address any service concerns with staff for improvement in order to ensure the highest quality service to the guests
-Assist in ensuring staff continues to learn the importance of excellent guest service and implement training programs
-Report any unusual occurrences or requests to General Manager immediately
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