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Assistant General Manager

at HCareers

Posted: 11/11/2020
Job Reference #: 9447_1527865

Job Description


Assists the General Manager in all operations of the hotel.


    -Assist with: department meetings, payroll, employee files, monitoring overtime, preparing weekly forecast, weekly work schedules, expense controls, and revenue generation
    -Act as "Manager on Duty" and be responsible for hotel operations in the absence of the General Manager
    -Assist General Manager with all hotel, administrative, and human resources duties
    -Ensure compliance with OSHA standards to provide a safe work environment
    -Mentor and train Front Office Supervisor
    -Analyze and resolve work problems to achieve work-related goals
    -Participate in all revenue management decisions and hold staff accountable for achieving revenue goals
    -Knowledge of brand operating systems/ brand standards
    -Knowledge of hotel accounting processes
    -Knowledge of maintenance and operating procedures of all departmental equipment
    -Knowledge of all emergency procedures and how to act on them.
    -Assist with daily credit report; review the bucket, and all A/R accounts
    -Maintain online ordering of food, housekeeping, maintenance supplies, etc.
    -Ensure all employees have name tags and proper uniforms
    -Assist sales manager in actively selling the hotel to groups, meetings, and extended stay guests
    -Review discrepancy reports daily and take necessary steps to resolve and eliminate discrepancies
    -Properly code invoices (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a regular basis to ensure the accuracy and completeness
    -Review all shift checklists and red book daily for completion and accuracy
    -Review GSS/SALT/Heartbeat/GEI/Revinate weekly and address any service concerns with staff for improvement in order to ensure the highest quality service to the guests
    -Assist in ensuring staff continues to learn the importance of excellent guest service and implement training programs
    -Report any unusual occurrences or requests to General Manager immediately

Application Instructions

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