HCareers

Receive alerts when this company posts new jobs.

Similar Jobs

Job Details

Assistant General Manager

at HCareers

Posted: 9/24/2020
Job Reference #: 9447_1467990
Keywords:

Job Description

Texas Western Hospitality and managing partner Western International own and operate over thirty hotels, ranging from select service and full service to extended stays. We build and manage only the best brands. We proudly fly Marriott, Hilton, and Holiday Inn flags. We operate hotels throughout Texas, Arizona, North Carolina, and Washington State. We also have several properties currently under construction, which will be opening in the near future.

At TWH, we fly the best flags, build the best hotels and employ the best people. This simple, yet proven strategy has allowed us to deliver exceptional results to our stakeholders, investment partners, owners, associates, and customers alike.

Our Assistant General Manager:

    -Directly supervises the Front Desk staff and department operations (e.g. hiring,
    terminating, disciplinary actions, performance evaluations). Schedules subordinates,
    maintaining adequate staffing levels while adhering to labor standards guidelines.
    -Assures maximum guest service through training, including but not limited to hotel
    amenities, the local area, shopping, dining, entertaining, current groups, and banquet
    functions.
    -Selects or assists in the selection of hotel staff and complete all new hire paperwork.
    -Monitors Revenue Management systems to ensure the hotel is positioned as a market leader in RevPAR.
    -Reviews employee performance and conducts personnel actions such as disciplinary
    actions and terminations.
    -Maintains accurate records including cash flow sheet, direct bill accounts, credit card
    receipts, registration cards, reservation cards, direct bills, credit cards, and IRS.
    -Conducts or assists in conducting staff meetings.
    -Adheres to all franchise and company procedures and regulations as well as standard
    operating procedures.
    -Receives and resolves or assists in resolving guest complaints and employee issues.
    -Performs functions of the General Manager in their absence.
    -Covers shifts in all departments as scheduled by the General Manager
    -Corresponds with group and travel agents to answer special requests for rooms and rates
    Assists with sales and marketing efforts as directed
    -Maintains and implements established Emergency Procedures, assuring the security of
    guests and monies.
    -Answers inquiries pertaining to hotel policies and services
    Participates in the preparation of the hotel's annual budget. Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines

Note: Other duties as assigned by General Manager or Area Director

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!