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Assistant Front Desk Manager
Job Reference #: 9447_1543957
Categories: Administrative/Clerical, Management - Mid-Level (Manager, Director), Management - ALL CATEGORIES
JOB TITLE: Assistant Front Office Manager
REPORTS TO: Front Office Manager
BASIC PURPOSE: Supervise the Front Office staff, including Front Desk Supervisors, Bell Staff, and Guest Response department in the daily shift operations. Aid in the administration of the Front Office department to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while meeting and exceeding financial goals. This position is intended to offset the Front Office Manager's schedule to provide high management visibility and improved guest service. As such, this position can be schedule in AM, PM, Weekdays and on the weekends.
ORGANIZATIONAL SCOPE: Position is responsible for the short term planning and day-to-day operations of the Front Office Department. Recommends procedural changes. Aids in the administration of the Front Desk, Guest Response, Bell Stand, Valet and Transportation.
Knowledge and Skills:
Education: Two to four year college degree or equivalent education/related experience
Experience: One to two years of full-time employment in a related position with Marriott or other Hotel companies. Having Marriott experience is preferred!
Skills and Abilities:
Requires knowledge of discipline-specific policies, procedures and services and general knowledge of other departments in the hotel.
Requires supervision/management skills.
Ability to achieve positive guest relations and maximize guest satisfaction.
Ability to communicate in English. Second language desirable.
Ability to handle cash and credit transactions.
Ability to enforce all company rules and SOPs.
Hours Required: Full Time position.
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