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Specialty Site of Care Coordinator

at CVS Health

Posted: 3/16/2019
Job Reference #: 923915BR

Job Description

Job Title :
Specialty Site of Care Coordinator
Job ID :
Location :
IL - Mount Prospect
Street Address :
1471 Business Center Dr Ste 500
Category :
Administrative|Customer Service
Description :
Job Description
As a Specialty Site of Care Coordinator, you will support the Coram Specialty Patient Experience Center located in the Mount Prospect Branch by serving as a single point of contact for an enhanced patient care model. As a Coordinator you will be responsible for serving as the liaison between our key customers accounts and patients and will coordinate with our key internal partners to ensure patients are on service timely. The coordinator will provide monitoring, supporting, and the processing of new patient referrals in this program and ensure we have all required information to successfully onboard our specialty patients.

To be successful in this role you will be responsible for ensuring initial patient outreach, understand patient site of care needs, and collaborate with Coram’s admissions, operations, patient’s advocacy, and payer account manager team to ensure timely patient onboarding. You will be responsible for the resolution of patient’s inquiries by identifying problems and coordinating appropriate corrective actions. You will work to resolve any escalated issues with patients and customer accounts and represent the Coram business and core values.

As a Specialty Site of Care Coordinator you will:
* Collaborate with key cross functional internal and external business partners to onboard patients to service meeting key SLA’s
* Organizes and maintains records and develops various reports to provide updates to assigned customer account case manager at established times.
* Participates in conference calls with customer account managers and internal partners while maintaining organized work flow and prioritizing multiple tasks.
* Develops and maintains patient relationships while providing responsive service to assigned patient caseload.
* Other duties as assigned

Typical work hours for this position are Monday - Friday, 7:30 AM - 4:00 PM, with an opportunity for over-time based on business need. This is a full-time, permanent career that offers excellent Medical, Dental and Vision coverage, a competitive 401k, and additional benefits.

With Coram/CVS Health, you'll have an exciting opportunity to utilize your healthcare and customer service experience with a team who are passionate about making a difference in patient’s lives. You can have an impact by providing the best care, education, and support to our patients, improving their overall quality of life!

Coram/CVS Health is a Fortune 7 company and national leader in the home infusion and enteral nutrition fields. The word "Coram" derives from the Latin word "cor," meaning "heart"... and our dedication to our customers is truly from the heart.

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Required Qualifications
* Minimum three years of experience in patient care/customer relations, or specialty pharmacy.
* Excellent communication, organizational, customer service, and interpersonal skills.
* Experience detail orientation and time management skills.
* Experience working in Microsoft Office, specifically Excel, Outlook and Word
* Ability to travel as necessary (less than 10%).

Preferred Qualifications
* Education or experience equivalent to an Associate’s degree.
* Three to five years of experience in patient care/customer relations, or specialty pharmacy.

Verifiable High School Diploma or GED is required.

Business Overview
Coram CVS/specialty infusion services is a leading national provider of specialty home infusion and specialty pharmacy services. The integration of Coram into CVS Health enables the company to offer enhanced, comprehensive infusion services; expanded payer access; and a national network of more than 85 locations, including 65 ambulatory infusion suites. Providing infusion therapies and services to over 20,000 patients each month, Coram cares for patients through all phases of their healthcare continuum including clinical and compliance monitoring, and individual patient counseling. CVS Health, through our unmatched breadth of service offerings, is the nation’s largest pharmacy health care provider transforming the delivery of health care services in the U.S. Our energetic and service-oriented colleagues embrace fresh ideas, new perspectives, a diversity of experiences, and a dedication to service to meet the needs of the many people and businesses relying on us each day.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!