Chicanos Por La Causa, Inc.

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Administrative Office Care Specialist

at Chicanos Por La Causa, Inc.

Pay: up to $14/hour
13.2500-14.0000 (USD) Hourly
Posted: 1/28/2019
Job Status: Full Time
Job Reference #: 1556
Keywords: clerical, data entry

Job Description

  

Work Location: De Colores Domestic Violence Shelter Phoenix, AZ




PRIMARY FUNCTIONS

  


  

Greet all incoming guests and answer phones promptly throughout the day, manage the flow of correspondence and  mail distribution. Determine the needs of clients seeking assistance and directing them to the appropriate associates.  Responsible for  incoming client intake assessments, chart document preparation, data entry and additional clerical dutues as needed.

  

 

  

SPECIALIZATIONS

  

 

  

Must have a professional appearance (business casual), must have excellent phone etiquette, and be customer service driven and able to multitask.  Must have written, verbal and communication skills.  Able to work with minimum supervision, with knowledge of MS Office (Word, Excel, Outlook).  Should be punctual and customer service driven.

  

 

  

MINIMUM QUALIFICATIONS

  

Combination of 6 to 12 months education and/or experience as receptionist, administrative

  

support/customer service.  Experience using Microsoft Office products.  Bilingual English/Spanish required.

  

 

  

JOB RESPONSIBILITIES AND COMPETENCIES 

  

 

  
     
  • Professionally  administer all incoming calls
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  • Ensure  phone calls are redirected accordingly
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  • Greet  guests in a professional, friendly, hospitable manner
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  • May  type memos, correspondence, reports, and  other documents.
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  • Handle  all incoming intake assessments with new clients, including paperwork,  orientation, tour and introductions.
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  • Enter  client data into the database system. Track all incoming and exiting  clients daily.
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  • Responsible  for the creation of new client charts and maintain documents updated.
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  • Provides  callers with appropriate referral information such admission informaiton,  company fax numbers, company website and other related information.
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  • Maintain  confidentiality in all administrative and programmatic matters, which  include shelter’s physical address.
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  • Coordinates  the pick-up and delivery of express mail services (FedEx, UPS, etc.)
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  • May  also assist with other related clerical duties such as photocopying,  faxing, filing and collating.
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  • Manage  incoming and outgoing mail including post dating outgoing mail.
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  • Other  duties as assigned
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JOB DEMANDS

  

 

  

Ability to communicate clearly and effectively both verbally and in writing. Able to present operational information to personnel at all levels.

  

 

  

CONTINUOUS EDUCATION

  

 

  

Employee will be expected to participate in continuous learning, competency building and maintenance of competency skills.

  

 

  

TYPICAL WORKING CONDITIONS

  

 

  

Work is performed in structured environments.  

  

 

  

ACCOUNTABILITY

  

 

  

Reports to and is supervised directly by the Shelter Service Supervisor. Employee is also accountable for understanding and complying with CPLC policies and procedures.

  

 

  

 

  

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!