Community Hospital of the Monterey Peninsula
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Senior Administrative Assistant - Outpatient Diabetes and Nutrition Therapy Programs
at Community Hospital of the Monterey Peninsula
Work Hours: Monday - Friday, 8:00 am to 5:00 pm
Under the leadership of the department managers, the Senior Administrative Assistant (SAA) at the Outpatient Diabetes and Nutrition Therapy Programs is responsible for answering phones, screening all referrals to outpatient services (i.e. Nutrition, Diabetes, Life Connections), explaining program information to patients, scheduling patient appointments, accessing required referrals and clinical information, confirming insurance or sponsored care coverage, providing information for patient registration, sending confirmation letters and assembling charts/forms for clinicians. The SAA greets all patients and visitors, manages patient flow, including assigning consultation rooms, and schedules follow-up appointments. Manages and communicates daily schedule to staff and manages and tracks referrals, providing weekly reports on status. Responsible for ordering, tracking, receiving and organizing all department supplies, sorting interoffice and USPS mail, and maintains office equipment. Organizes and reports inventory for health fair/community outreach supplies. The SAA creates documents, reports, forms and presentations, as needed; Coordinates on-line scheduling for community classes; Provides administrative and clerical support to the Diabetes Program Manager, the Clinical Nutrition Manager, and clinical staff, as requested. The SAA looks for ways to utilize technology to improve work flow. The SAA may work occasional evenings or weekends for special events.
Required: Minimum one year experience in patient/client electronic scheduling in a healthcare setting Minimum three years experience in an senior administrative assistant/clerical position Experience setting up multifunction office equipment for complex jobs involving copying, printing, scanning, and emailing. Experience in organizing and maintaining computer files, with strong computer file management skills. Intermediate level proficiency in MS Word, Excel, Outlook and PowerPoint. Basic level proficiency in Adobe Professional. Basic level of proficiency with medical terminology. Exceptional customer service skills, over the phone and in person, with patients, physicians and internal departments, demonstrating the ability to project a positive, warm and friendly attitude along with excellent telephone etiquette. High level of proficiency with English language. Fluency, the ability to communicate orally and the ability to read and write in both English and Spanish. Ability to juggle multiple tasks with superb accuracy. Ability to learn computer systems quickly and accurately Ability to work interdependently and in a team. Excellent communication skills, both written and verbal. Excellent organization skills. High accuracy/speed of typing skills and computer data entry. High level of proficiency and accuracy with writing/typing including spelling, grammar and proofreading. Very detail oriented.
Preferred: Previous experience with insurance authorization. Ability to create templates in Word, Adobe Professional & PowerPoint.
High School diploma, GED, or combination of education and relevant work experience. Computer classes/training in related field. Some college preferred.
American Heart Association Heartsaver CPR/AED certification preferred.
Equal Opportunity Employer