Arizona State University

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at Arizona State University

$13.92 per hour
Posted: 4/2/2019
Job Status: Full Time
Job Reference #: 50721BR

Job Description

Office Specialist
Arizona State University
ASUHS Insurance
Campus: Tempe

Job Description:
The Office Specialist for ASU Health Services processes billing, payments and adjustments. They also work with insurance companies to review, evaluate and appeal claims. Critical to the mission of ASU and ASU Health Services, this position ensures that billing is processed accurately and in a timely manner in accordance with department practices and insurance regulations.

Salary Range:
$13.92 per hour

Close Date:

Essential Duties:
Duties include but are not limited to: Accurate evaluation of Explanation of Benefits (EOB) in order to accurately apply payments and adjustments to a patient’s account; post payer denials and transfer A/R balances to the appropriate party as per payer EOB and/or appeal denied claims; process and apply payments received through EFT, mail or in person. Comprehend and review individual payer claims and appeals processes as well as internal claims follow-up and appeals processed, Reviews and evaluate patients claim status, contact the insurance company, collect and provide medical information as required by the payer. Audit denials and investigate reasons for denials, making appropriate corrections to reprocess and/or appeal the claim. Select claims for billing secondary payers; post adjustments and/or discounts approved by clients and management; build and maintain positive relationships with all payer provider representatives. Responsible for taking a leadership role in cultivating, creating and ensuring student participation in ASU Spirit, Pride and Tradition while instilling institutional affiliation and college pride.

Minimum Qualifications:
Three (3) years of office/clerical experience, which includes one (1) year in a directly related function; OR,Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:
Evidence of an Associate’s Degree and/or Certificate in Medical Billing and Coding (or other related field) or at least two years of medical billing/payment posting experience for a family practice. Experience with NextGen, Point and Click, or equivalent Electronic Medical Records system.

Working Environment:
Use computer equipment and multiple software programs, extended periods of viewing screen and using mouse and keyboard
Communicate effectively orally and in writing
Answer phones and emails
Work in an office setting using standard office equipment (i.e., telephone, copier, fax machine, printer, scanner)
May sit or stand for extended periods of time

Department Statement:
The mission of the ASU Health Services is to provide high-quality health care that is accessible, affordable and compassionate in order to ensure the well-being and educational success of students at Arizona State University. Through our internal and external academic partners, the ASU Health Services faculty and staff are an integral part of the New American University. ASU Health Services is a member of the Mayo Clinic Care Network. ASU Health Services is fully accredited by the Accreditation Association for Ambulatory Health Care. ASU Health Services facilities are beautiful, modern, efficient, and utilize an electronic health record (NextGen). ASU Health Services works with our other wellness departments to create a healthy campus model and our physicians and nurse practitioners play a key role working with student leaders.

We are a coordinated group, practicing medicine with staff board certified physicians (with specialties in family medicine, internal medicine, emergency medicine, sports medicine, rheumatology, and OB-GYN) and board certified nurse practitioners. To learn more about Health Services, please visit our website at

ASU offers a tuition discount for the employee, their spouse and dependents, and a competitive benefits package including paid vacation and holidays, health insurance and more. For more benefits information, please visit

ASU Statement:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 90,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit

AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply:
Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

To apply please go to click "External Applicant" under Jobs at ASU, enter Req Id# 50721BR

Application Instructions

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