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Job: Front Office Manager - ProActive

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Jobing Description



About ProActive Physical Therapy:
ProActive Physical Therapy is a team of healthcare professionals dedicated to creating a transformative healthcare relationship with our patients. By providing a variety of physical therapy treatments, we're able to help the Tucson community get back to their favorite activities. Not only do we take great pride in our patient results, we also strive to provide a nurturing environment for our staff. Visit our website to learn more about joining the ProActive team.

Looking for Professional, Personal and Financial Growth?

Finally, an organization as committed to excellence as you are. It's not just about how you grow in your professional career, but why. ProActive Physical Therapy is inviting physical therapist who are passionate about advancing our profession in a dynamic and balanced environment. Physical therapists will be the leaders in musculoskeletal management and we a looking for colleagues who want to grow with guided mentorship, residency and fellowship training. We provide a career path that allows you to develop your gifts and talents in a way that provides a connection to what's important to you.

ProActive Physical Therapy joined forces with Foothills Sports Medicine Physical Therapy in July 2016 to better serve the needs of patients in the Phoenix and Tucson Metropolitan areas. The team of professionals at ProActive Physical Therapy are eager to add like-minded professionals passionate about impacting lives.

Full-time Employee Benefits:

  • Comprehensive medical, dental and vision coverage
  • Short term disability, long term disability and life insurance
  • 401K program with company match
  • Paid time off and six observed holidays

Do you think you have what it takes to join our team? Submit your letter of interest and resume today!

Brief Description

ProActive is seeking a Front Office Manager to join our growing team. The Front Office Manager serves as a supportive resource by managing the front office operations in the clinic. In addition, handle HR tasks for all employees assigned to the respective clinic.

Essential Job Functions

  • Maintains patient treatment schedule consistent with the needs of the facility.
  • Schedule, receive and direct patients and visitors to the appropriate areas of the facility or employees regardless of race, creed, age, gender or disability without bias or prejudice.
  • Practice ethical responsibility based on cultural, ethnic and religious beliefs of the patients serviced and applicable laws.
  • Maintains responsibility for general office support functions to ensure efficient utilization of time, in part by scheduling meeting, patients and appointments, maintaining calendars, coordinating with other services, education programs and patient record keeping.
  • Maintain clinical files on each patient. Responsible for patient scheduling and information gathering. Provide computer assistance; responsible for all data entry. Maintain and report requested statistics or financial reports to Clinic Director.
  • Perform and maintain communication as delegated by professional staff related to patient management or clinic operations.
  • Assist the Clinic Director in maintaining open and consistent communication with staff and other outside contacts affiliated with Foothills Sport Medicine Physical Therapy.
  • Screen and refer in-coming phone calls and department visitors to ensure that accurate and timely departmental communication is facilitated and that the department is presented in a positive manner.
  • Coordinate department correspondence to clinic on-going communications and efficient department operations.
  • Maintain appropriate departmental records and departmental filing and archive system to ensure the expeditious retrieval of information so that the department staff can accomplish their responsibilities.
  • Maintain appropriate levels of office supplies and other materials to allow staff to complete assigned responsibilities and provide for patient needs by submitting approved purchase requisitions.
  • Direct work flow to Front Office staff allowing them to successfully execute their responsibilities.
  • Communicates with the persons most closely associated with the active management of the patient and to keep them informed of any additional patient needs and or treatment modification relating to appropriate billing/collections issues.
  • Provides accurate daily, weekly, monthly and annual statistical data pertaining to the clinic and staff productivity as requested by Clinic Director.

Knowledge, Skills & Abilities

  • Strong organizational and interpersonal skills dealing with a diverse range of people.
  • Ability to communicate effectively verbally and in writing.
  • Ability to apply common sense understanding to solve practical problems and deal with a variety of situations.
  • Ability to act with integrity in regards to all matters of confidentiality.
  • Ability to exercise a high degree of initiative and independent judgement in solving problems.


Minimum Education/Experience

  • High School Diploma or equivalent; Associates degree preferred
  • At least 3 years of experience working in a physical therapy office/clinic
  • 1-2 years supervisor experience required
  • Efficiency utilizing Microsoft Office Programs (i.e. Excel, Word, Outlook, etc.)

Work Environment
This job operates in a professional work environment. This role routinely uses standard office equipment such as computers, phones, printers, scanners and photocopiers.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to type; handle or feel; and reach with hands and arms. The position is subject to lifting objects over 50 pounds infrequently.

Travel Required
Travel between clinics and business office minimal, up to 10%.

Skills / Requirements

Important Notes

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